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This is a technical educational institute.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that U.T.I. - Motorcycle Mechanics Institute meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on U.T.I. - Motorcycle Mechanics Institute
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 01, 1978 Business started: 05/05/1977 Business started locally: 05/05/1977
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona State Post Private Secondary EducationS
1400 W. Washington Street, Phoenix AZ 85007
Phone Number: (602) 542-8709
Fax Number: (602) 542-1253

Business Management
Ms. Sheri Homan, Complaint Handler Ms. De Etta Burgess, Controller Ms. Piper Van, Controller
Contact Information
Principal: Ms. Sheri Homan, Complaint Handler
Business Category

Schools - Academic - Colleges & Universities Schools - Business & Vocational

Alternate Business Names
Clinton Technical Institute Motorcycle Mechanics Institute The Clinton Harley Corporation

Customer Review Rating plus BBB Rating Summary

U.T.I. - Motorcycle Mechanics Institute has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 2844 W. Deer Valley Road

    Phoenix, AZ 85027 (877) 201-2666


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/19/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: First of all I'm a Veteran and wanted to further my education by attending Universal Technical Institute MMI-Phoenix and learn how to fix motorcycles and specialize in ****** ********'s. I was schedule to start school on June 23, 2014 however the orientation for housing and other services was on June 12, 2014 I told them that I was not going to be able to attend that orientation because that was the day of my daughter graduation from high school. So I was told that I could go on the 17th of June 2014 which I did. After orientation on financial aid, veteran services and other things I went to housing and talk with ******* ****** and she explain to me the housing rules and what it was expect it from me. Then I pay $549.00 including a security deposit for the unit that I was going to live, however due to financial difficulties I was unable to move into the apartment and I let the school known of my situation first thing in the morning on 23 June 2014. I talk with my financial adviser ***** ****** and with my VA adviser **** **** then I went to housing and talk with ****** ******** and at no point she say that I was not going to get back my $549.00 she mentioned that the app fee $50.00 and service fee $180.00 were non-refundable but she never say that the $549.00 was non-refundable. ********* ***** is the person who told me that I have forfeit my $549.00 before this she would always answer the phone now all I get is the answer machine this is her number: ###-###-####

Desired Settlement: All I want is a refund for $549.00 for services that I never use.

Business Response: This complaint was resolved on July 1st with *** (UTI housing partner )agreeing to refund the 549.00 back to the student’s credit card. ****** was scheduled to start at
MMI on 06-23-14 and had secured his housing through ***. He paid his application fee and service fee along with 549.00 for his first month’s rent.  Due to scheduling conflicts ****** was not able to attend the *** Move –In Orientation on Thursday June 12th, but did meet with *** on June 17th to sign his lease and pick up his keys.  ****** never moved in and did not start school.  He moved to Eloy, AZ from Cali and was hoping to get a transfer to Phx for his job with ***** *****; he is a welder by trade. The transfer did not happen and his wife got laid off creating a financial burden.  He first requested the funds be held until December, but found himself in a financial bind so he asked for a refund of rent only; *** originally denied his request per policy.  On June 30th UTI MMI staff reached out to ****** for more detail and then to the *** representative. On July 1st *** approved the 549.00 to be refunded.  UTI staff have spoken to ****** on several occasions and he did receive his refund and is extremely happy; he will start in December. 

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on U.T.I. - Motorcycle Mechanics Institute
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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