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Description

This company offers commerical art, graphics, cooking.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Art Institute of Phoenix meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Art Institute of Phoenix include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on The Art Institute of Phoenix
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: January 30, 1996 Business started: 01/01/1921 Business started locally: 01/01/1921
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department Of Education
1535 W. Jefferson Street, Phoenix AZ 85007
http://www.azed.gov
Phone Number: (602) 542-5393

Arizona State Post Private Secondary EducationS
1400 W. Washington Street, Phoenix AZ 85007
http://azppse.state.az.us/contact_form.asp
Phone Number: (602) 542-8709
Fax Number: (602) 542-1253

Type of Entity

Corporation

Business Management
Mr. Chad Williams, Campus President Ms. Daisha Parks, Director Of Accounting Ms. Stacy Sweeney, Director of Admissions
Contact Information
Principal: Mr. Chad Williams, Campus President
Business Category

Schools - Academic - Colleges & Universities Schools - Business & Vocational Schools - General Interest Television & Radio Broadcast Schools Schools - Private Schools - Home Study Adult & Continuing Education Online Education Photographers - School Art Instruction & Schools Dressmaking Schools Educational Consultants Graphic Designers School Information

Alternate Business Names
Education Management Corp.
Industry Tips
Online Diplomas and Online Diploma Mills

Customer Review Rating plus BBB Rating Summary

The Art Institute of Phoenix has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/25/2013 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: When I started attending The Art Institute of Phoenix, I was told that they had a 90%+ placement rate, and was also told that I could work full-time while attending school. While I was attending, I was not able to work full time hours, nor was I placed after graduation in a trusted well known company. After contacting the school I quit the job and moved back to Minnesota, where I have been trying to get help with placement in my field, to no avail. They seem to be disorganized, they tell me to look on the different job websites, which I do constantly, and send me ********** ads for jobs (in Arizona no less, I am in Minnesota!). They don't have insider jobs like they said they did, and thats how they placed their students. I also had a couple different internships lined up while I was in school and my academic advisor, ***** ******, called the companies and told them not to bring me on, because I wasn't a good fit nor could I handle it, when I was part time school and not working!

Desired Settlement: I would like a full tuition refund from The Art Institute of Phoenix. They completely mislead me into attending their school on false ideas that they would help me find an internship to build my skills while I was in school, and then turned away from, and have not gotten any help finding appropriate employment hereafter. I worked very hard throughout my college career and feel that they only wanted the money from me, and not wanting me or the other students to be sucessful after graduation.

Business Response:

Alexandra,

This is a follow up to assisting ****** ******* with finding employment.

Since receiving notification of Ms. *******’s concerns, The Art Institute of Phoenix Career Services Director immediately responded by assigning a Career Services Advisor who is knowledgeable of design to continue to source job opportunities for the Minneapolis area.   In addition, the Advisor has been contacting businesses where ****** interviewed to request feedback.  Efforts have also been made by the Advisor at the Phoenix campus to schedule a meeting with The Art Institute in Minneapolis Career Services Department to search for job opportunities locally and mock interview Ms. *******.  ****** now searches for leads and sends them to the Advisor with the expectation that the campus makes the introduction.  The Director will continue to follow up and encourage ****** to meet with the Minneapolis campus. 

Please do not hesitate to contact me if you have any further questions.

****

 

 

**** ****

Director of Finance

 

******************* *   ******************  *  **** ************ *   ***************************** **** ** ****** ***   *   ******** ** *****

 

AiPX_FL_4C_EmailAiPX_ICS_HZ_4C_Email

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

****** *******

I have received two calls from AIPX regarding helping me find employment. They offered to reach out to the jobs I located, and never heard anything back. After three years of not having employment fulfilled as promised by the school, I find it quite disappointing that they still choose to ignore my requests for help. I would like a full refund of tuition for a degree I cannot use due to lack of experience as well as the length of time I have been out of school makes my skill set less than desireable, and employment that much more difficult to obtain. Thank you for your time and patience, I look forward to hearing from you soon.