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Description

This university offers higher education and learning.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Grand Canyon University meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Grand Canyon University include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 131 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

131 complaints closed with BBB in last 3 years | 48 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 68
Delivery Issues 2
Guarantee/Warranty Issues 3
Problems with Product/Service 46
Total Closed Complaints 131

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Grand Canyon University
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 15
Total Customer Reviews 16

Additional Information

BBB file opened: June 25, 1991 Business started: 01/01/1949 in DE Business started locally: 01/01/1949 Business under new ownership as of: 02/02/2004 Business incorporated: 08/31/2005 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Commission for Post Secondary Education
2020 N Central Ave, #650, Phoenix AZ 85004-4503
http://azppse.state.az.us/contact_form.asp
Phone Number: 602.258.2435
Fax Number: 602.258.2483

Arizona Department Of Education
1535 W. Jefferson Street, Phoenix AZ 85007
http://www.ade.state.az.us
Phone Number: 602.542.5393

Type of Entity

Corporation

Business Management
Mr. Brent D. Richardson, Chairman of the Board, Former CEO Dan Steimel, Assistant General Counsel Ms. Kathleen Hall, Paralegal Dr. Kathy Player, Provost Ms. Faith Weese, Chief University Relations
Contact Information
Customer Contact: Ms. Kathleen Hall, Paralegal
Principal: Tiffany Patterson, Member
Principal: Mr. Brent D. Richardson, Chairman of the Board, Former CEO
Principal: Dan Steimel, Assistant General Counsel
Business Category

Schools - Academic - Colleges & Universities Schools - Academic - Special Education Schools - Business & Vocational Schools - General Interest Training Programs Archery Instruction Computers - Training Educational Consultants Management Training Nurses Schools Sales Training

Alternate Business Names
Grand Canyon Education, Inc.

Customer Review Rating plus BBB Rating Summary

Grand Canyon University has received 4.44 out of 5 stars based on 16 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.