BBB Business Review

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This Business is not BBB accredited

Century 21 Northwest Realty

Additional Locations

Phone: (623) 299-2148 Fax: (623) 878-8885 16040 N 59th Ave, Glendale, AZ 85306 View Additional Email Addresses http://c21northwest.com/


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Century 21 Northwest Realty is one of the most respected and well known names in real estate. Century 21 Northwest agents not only live up to the Century 21 name, but go above and beyond to create a unique process of buying or selling your home. Buying a home is one of the biggest decisions in life, and for decades, Century 21 Northwest has perfected and personalized the process.Century 21 Northwest Realty serves every city in Maricopa County and is excited to announce the release of an educational resource on everything that makes real estate special. Your Home Headquarters will provide Arizona with not only market updates, but information on cities, communities, education, after school programs, block watch programs and much more.

Your Home HQ is the culmination of the years of experience that Century 21 Northwest has worked to achieve. Real estate is more than just home prices and mortgage rates; every home purchase or home sale, while connected to the real estate market, is also connected to the personal goals of each home buyer and seller.The Realtors at Century 21 Northwest are real estate experts and are here to guide each person through the personal process of buying or selling their home.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Century 21 Northwest Realty include:

  • Failure to respond to 1 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for Century 21 Northwest Realty include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Century 21 Northwest Realty
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 2
Negative Experience 5
Total Customer Reviews 7

Additional Information

BBB file opened: March 08, 1991 Business started: 01/01/1988 in AZ Business started locally: 01/01/1988 Business incorporated: 04/04/1996 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Real Estate
2910 N 44th Street, Suite 100, Phoenix AZ 85018-0725
http://www.azre.gov
Phone Number: 602.771.7799
notifications@azre.gov

Type of Entity

Corporation

Business Management
Ms. Rodica Bartels, Officer Mr. John Crow, C.E.O Mr. Lee McNary, Officer
Contact Information
Principal: Ms. Rodica Bartels, Officer
Business Category

Real Estate Real Estate - Rentals by Individuals

Industry Tips
Apartments, Landlords, and Property Management Companies

Customer Review Rating plus BBB Rating Summary

Century 21 Northwest Realty has received 2.22 out of 5 stars based on 7 Customer Reviews and a BBB Rating of C-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.