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BBB Accredited Business sinceAdditional Locations
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This company offers publishing and book services.
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A BBB Accredited Business since
BBB has determined that TheBookPatch.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for TheBookPatch.com include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Victor J. Ostrovsky Sr., President Mr. Jerome J. Karcher Sr., Vice President of Web Development
Publishers - Book Books - New Printers - Letterpress
Products & Services
TheBookPatch.com offers the following product(s): Print on demand soft cover perfect and spiral bound books
Alternate Business NamesWilshire Press, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: **** indicates delivery 10/27 at 2:33 pm, but where it went I don't know. I put a credit hold on the payment with my credit card company and contacted the Book Patch, they indicated to me that somewhere in the fine print that they are not responsible for shipping, will not contact **** to file an insurance claim, because they do not insure their shipments, and essentially I am out of luck. I live in an inner city neighborhood where my neighbors are transient renters so if they got the box they are not giving it back. The **** has lost many things shipped to me so this doesn't surprise me. I rechecked the website and could not find the shipping disclaimer. I would have preferred they shipped with ***.
Desired Settlement: I want the books I paid for. I don't see why they ship this way if they are a legitimate business and don't stand by their business ethics
The order in question was shipped on time using the shipping method the customer selected **** media mail.
Better Business Bureau:
Allow me to view the facts in this
Problems with Product/Service
Read Complaint Details
Complaint: There was various issues I complained to a company representative about concerning a product I had ordered through their book publishing site. Mainly these issues dealt with quality of print in which the representative told me what they receive is what they print. He advised me a refund would not be given for "content (including misspelled words, grammatical errors, etc.), its formatting, design or overall appearance and will not provide refunds for those reasons." That was understandable from my perspective. However another issue with my order was that the print was for a 128 page book and I received a 108 page book. According to their Return Policy "If you received damaged, defective, or incorrectly packaged items, we are happy to provide a replacement copy. Please notify us within 30 days of purchase through our Contact Us page. Be sure to include the order number, date purchased, description and photos showing issue (required before proceeding with replacements)." I received a defective order and followed their instructions. I'm entitled to a reprint. I contacted the company regarding this issue various time and 2 weeks later I have yet to hear a word from them.
Desired Settlement: At this stage I would much rather have a full refund. However, according to their return policy, I'm at the very least entitled to a complete and fulfilled order reprint.
I looked up your order (#****) and saw that it was for one book titled “Anderson Fine Premium Beer” with 128 pages that was placed on 5/17/2012 and shipped 5/17/2012.
Per your complaint (Case #9******), you indicated that you were talking to a representative fromTheBookPatch.com and nothing was ever resolved. We think we know who you were dealing with at that time and he is no longer with our organization.
Your complaint states that at this point you would like a full refund but are also willing to receive a new complete book. I would like to work with you on completing the request for a replacement book and before submitting a reprint request I would like to get your approval on this.
Once I hear back from you I will either issue the refund or submit the reprint request. I hope to hear from you soon,
Since it has been so long since you ordered this book I can not refund your money to your credit card but I will have a refund check issued and sent to you. Before doing so I need to verify address to send the check to. The address below is the shipping address from your order, please let me know if this address is still good or not. If not please send a new address. Once I hear back from you I will send the check out right away.
Sorry again for the improper customer service you experienced and rest assured that if you decide to do business with us again you will not have that experience again.
VP of Web Development