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Phone: (480) 941-8355 Fax: (480) 941-2710 7048 E Main St, Scottsdale, AZ 85251
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This company offers publishing and book services.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for TheBookPatch.com include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||12|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Victor J. Ostrovsky Sr., President Mr. Jerome J. Karcher Sr., Vice President of Web Development
Publishers - Book Books - New Printers - Letterpress
Products & Services
TheBookPatch.com offers the following product(s): Print on demand soft cover perfect and spiral bound books
Alternate Business NamesWilshire Press, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: We placed an order February 9, 2015... It is March 17, 2015 and we still do not have our product. After our initial order on Feb 9, the expected delivery date was not going to meet the deadline for an event we needed our product for in AK. We made a phone call on the morning of February 10 and explained the situation. They would not stop the order, so we requested the order shipment address be changed to our office location in CA. They asked for us to send them an email with this requested change; which we did within an hour. Later that morning, we received a confirmation email that the request was noted and our order would be sent to our CA office address and that the shipping charges would be adjusted on our credit card to reflect the revised shipping cost. On the morning of Feb 13, we received an email confirming our shipment had left The Book Patch printing port on it's way to Alaska. I immediately called and left a message, and sent an email asking them to stop the delivery and correct the address to redirect the shipping destination. We didn't hear another thing from them, until we left several phone calls over the course of one day. Speaking with both ****** and *** they continue to shift blame and responsibility to - from each other, both making promises to get them shipped to our CA address and correct the charges on our credit card right way. We have a trail of email promises of the four boxes of 100 workbooks being picked up from the AK location, complete with shipping tracking numbers - but today 5 weeks later, the four boxes are STILL sitting in the AK office DESPITE several phone messages and email messages with NO REPLIES and no response in having them picked up. Our most recen email from ****** on March 2 was that the books were being picked up on the 3rd with a delivery promise of the 4th - again complete with tracking #. Today our AK office told us they were told by ****** that they would be picked up on Friday, March 13 - sent overnight air, but today March 17 they are still sitting in the office awaiting pick up for delivery to our CA office. We would like the books picked up from the AK office and delivered to our CA office THIS WEEK. We expect a credit on our credit card for the shipping charges to AK of $157.43, and an apology for the amount of time and major inconvenience we have spent tracking this down. In all the online printing experiences I have had over the last 15 years I have never experienced such irresponsibility and poor business practice, follow through and integrity.
Desired Settlement: We want our books by Monday, March 23 and we want a credit of $157.43 on our credit card by this Friday March 20, 2015.
We provide a clear cancellation option on our website and that is orders can be cancelled until midnight the day of the order as we start production on the books after midnight. The customer asked to cancel the order the following day when most of the product was already in production. As our system is automated we said that we will make an effort to implement the change and we did so however the automated system overrode the change we attempted to make. The allegation of us not responding or shifting blame is baseless as we attempted to correct the mistake the customer made as soon as we could. It must be remembered that we did not ship to the wrong place or didn't not ship correctly. It is clearly marked on our website that it takes 2-3 business days and the shipping time is also available under shipping options clearly marked. I would like to make the point that books were printed in a timely fashion according to the order and shipped to the correct address on time. In fact they arrived on time as well. We agreed to do things above and beyond what a normal business can be asked to do in order to correct a customer's mistake. We ordered *** to pick up the boxes from Alaska and have them shipped to California as the customer asked for. In fact we prepaid for a pick up that *** attempted three time as the Alaska recipient would attest to and every time at great expense to us there was something wrong that we could not control. The first time the *** would not pick up because it was a **** package. The second time they did not bring the correct label and the third time they brought an empty label and the Alaska recipient did not know what to fill in. As we are making this attempt we were constantly harassed by the customer and we tried very hard to reply politely as we did. We then finally decided that there was no viable solution to this matter in normal channels so I personally called the recipient in Alaska and provided them on good faith my personal credit card number and asked that they contact ***** and ship the packages ro California which they did. As for reimbursing the customer for their initial shipping charge our accounting department will issue a refund this week. Even though by correcting the customers mistake we spent over $500 from our own. As the shipment has long arrived in the hands of the customer I'm surprised they did not have a courtesy to notify you that they actually got the books. Thank you If you have any more questions feel free to call me at *** ******* or reach me by email at **********@thebookpatch.com
Read Complaint Details
Complaint: **** indicates delivery 10/27 at 2:33 pm, but where it went I don't know. I put a credit hold on the payment with my credit card company and contacted the Book Patch, they indicated to me that somewhere in the fine print that they are not responsible for shipping, will not contact **** to file an insurance claim, because they do not insure their shipments, and essentially I am out of luck. I live in an inner city neighborhood where my neighbors are transient renters so if they got the box they are not giving it back. The **** has lost many things shipped to me so this doesn't surprise me. I rechecked the website and could not find the shipping disclaimer. I would have preferred they shipped with ***.
Desired Settlement: I want the books I paid for. I don't see why they ship this way if they are a legitimate business and don't stand by their business ethics
The order in question was shipped on time using the shipping method the customer selected **** media mail.
Better Business Bureau:
Allow me to view the facts in this