BBB Business Review

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This business is not BBB accredited.

Firebird Housing

Phone: (480) 503-0700 2141 E. Pecos Road, Chandler, AZ 85225 View Additional Web Addresses

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This company provides residential property management services throughout all of Phoenix, Arizona. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Firebird Housing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Firebird Housing
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 9

Additional Information

BBB file opened: July 14, 1999 Business started: 05/03/1999 in AZ Business incorporated 05/03/1999 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Real Estate
2910 N 44th Street, Ste. 100, Phoenix AZ 85018-0725
Phone Number: (602) 771-7799
Fax Number: (602) 468-0562

Type of Entity


Business Management
Mr. Scott Golba, VP & Designated Broker Ms. Amy Golba, Secretary Mr. James Golba, Treasurer Ms. Nancy Golba, President
Contact Information
Principal: Mr. Scott Golba, VP & Designated Broker
Business Category

Property Management

Method(s) of Payment
Cashiers Check and or Money Order are acceptable at all times.  During the lease, personal checks may be accepted unless noted otherwise. At move-in, only certified funds will be accepted. No cash please.
Refund and Exchange Policy
 Per Arizona State Law, the Lessor (in this case, the owner) of the property is the responsible party for the return of the security deposit and the disposition of damages.  Only the Lessor is liable for dispositions of a security deposit and not the agent per Arizona Revised Statutes 33-1321 (G), which is clearly stated in the lease agreement.  

Golba Group Property Management encourages the Lessor to give all their residents 100% of their refundable security deposit back after the rental period has terminated, however there are circumstances whereas deductions need to be made due to damages caused by the resident during their stay.  As these deductions are unfortunate, they do occur and must be appropriately handled.

If there should be a dispute, the Golba Group kindly request that the BBB closely reviews the documents and see that the Golba Group is the AGENT and not the LESSOR and therefore is not responsible for the Lessee's Security Deposit disposition and that the Tenant has agreed in the lease to hold the agent harmless.  If the resident has a problem, it is with the Lessor's disposition of the deposit and the dispute needs to be directed towards the Lessor and not the agent.
Alternate Business Names
Golba Group Residential Property Management The Golba Group, Inc.
Industry Tips
Apartments, Landlords, and Property Management Companies Hiring a Property Management Company

Customer Review Rating plus BBB Rating Summary

Firebird Housing has received 4.27 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.