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BBB Business Review

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BBB Accredited Business since

Active Renter

Additional Locations

Fax: (602) 635-4243 1428 E Northern Ave, Phoenix, AZ 85020 View Additional Email Addresses http://www.activerenter.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Arizona based Property Management Company.  We're focused on helping investors acquire and manage rental properties while providing tenants with the best rental experience.We have been a leader in the residential management industry for several years assisting investors with growing their portfolios. We are owners of rental property ourselves; we've used many other property managers in the past with very little results.  Frustrated by the obvious problems in the Property Management industry, we have decided to solve the problem ourselves.  We manage our clients just like we manage our own properties, with care, diligence and respect.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Active Renter meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Active Renter include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Active Renter
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 10

Additional Information

BBB file opened: August 06, 2012 Business started: 06/07/2011 in AZ Business incorporated 06/07/2011 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Real Estate
2910 N 44th Street, Ste. 100, Phoenix AZ 85018-0725
http://www.az.state.az.us
Phone Number: (602) 771-7799
Fax Number: (602) 468-0562
notifications@azre.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Richard P. Hoey, Member Ms. Nancy Dick, Office Manager Mr. Thomas Dick, Member Mr. Jason R. Lockett, Member
Contact Information
Principal: Mr. Richard P. Hoey, Member
Related Businesses
AZLoan Solutions
Business Category

Property Management Real Estate Rental Service Relocation Service Real Estate Services Real Estate - Rentals by Individuals Property Management - Industrial & Commercial Cabin, Cottage & Chalet - Rentals Apartment Finding & Rental Service Real Estate Consultants

Method(s) of Payment
Cash, Checks, Cashiers Checks, Visa, Mastercard, and ACH
Refund and Exchange Policy
No refunds on application fees only.
Alternate Business Names
Active Renter, LLC
Industry Tips
Apartments, Landlords, and Property Management Companies Hiring a Property Management Company

Customer Review Rating plus BBB Rating Summary

Active Renter has received 4.11 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.