Business ProfileforPlumbSmart Plumbing Heating and Air

Hello, I hired Plumbsmart to do extensive plumbing in a home that we purchased in 2021. The plumbing consisted of 12K to include new fixtures, water heater, water softener system, install sink stops, ect. They installed everything on 8/4/2021 and charged me $11786.18 for everything. Fast forward to yesterday 8/1/2023. I had another plumbing company looking at a toilet that keeps backing up. He opened the tank and mentioned "media." He looked at my additional toilets and looked at the water softener. He told me that the water softener is not working, and that I need to call the company who installed it. I am having some issues with my plumbing fixtures as well. They seemed to be blocked.I had Plumbsmart who is the original company who installed the system out to my home on 8/2/2023. I explained that I reached out to them because another company had notified me that I was not getting soft water. And that my fixtures were blocking up because the filter was not working on my system. They took a bunch of pictures and told me they were going to charge me $800.00 warranty fee to get the softener replaced. And they actually wanted to charge me close to 4K to dis-assemble my plumbing components and clean them..... I declined the part cleaning service, but agreed to pay the $800.00 fee. I thought this should be under warranty. The original ticket charge was $11,786.18. The equipment is less than two years old and clearly has not been working. Everything has been installed correctly. I told them I would never use their business again because I believe this was their error, and they are trying to pass on the cost to the consumer. I pray that the public does not use this company and that this complaint gets investigated. I have pictures if you would like to see my toilet matter, and hard water build-up. I was ripped off... And I hope others don't go down this path