Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Valley ENT PC has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Valley ENT PC

      9097 E Desert Cove Ave Ste 260 Scottsdale, AZ 85260-6278

    • Valley ENT PC

      4140 E Baseline Rd Ste 211 Mesa, AZ 85206-4415

    • Valley ENT PC

      8752 E Via De Commercio Ste 1 Scottsdale, AZ 85258-3396

    • Valley ENT PC

      726 N Greenfield Rd Ste 101 Gilbert, AZ 85234-5062

    • Valley ENT PC

      18700 N 64th Dr Ste 201 Glendale, AZ 85308-7112

    Business ProfileforValley ENT PC

    Ear Nose and Throat Doctor
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers ear, nose and throat care services.

    Business Details

    This is a multi-location business.

    Find a Location

    Valley ENT PC has 19 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Valley ENT PC

        9097 E Desert Cove Ave Ste 260 Scottsdale, AZ 85260-6278

      • Valley ENT PC

        4140 E Baseline Rd Ste 211 Mesa, AZ 85206-4415

      • Valley ENT PC

        8752 E Via De Commercio Ste 1 Scottsdale, AZ 85258-3396

      • Valley ENT PC

        726 N Greenfield Rd Ste 101 Gilbert, AZ 85234-5062

      • Valley ENT PC

        18700 N 64th Dr Ste 201 Glendale, AZ 85308-7112

      Location of This Business
      9097 E Desert Cove Ave Ste 260, Scottsdale, AZ 85260-6278
      BBB File Opened:
      5/19/2008
      Years in Business:
      18
      Business Started:
      12/15/2005
      Business Incorporated:
      12/15/2005
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Scottsdale Sinus Relief
      • Arizona ENT
      Business Management
      • Mr. Glen T Randolph, CEO
      • Mr. Adam Ray, Director
      • Mr. Jerald Altman MD, Treasurer
      • Ms. Julie Hernandez, Billing Manager
      Contact Information

      Customer Contact

      • Ms. Julie Hernandez, Billing Manager
      Additional Contact Information

      Fax Numbers

      • (480) 889-0586
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/09/2023

      Complaint Type:
      Order Issues
      Status:
      Unanswered
      I am a patient of *************************** at this Valley ENT location. On 3/20/23 I had a post-op visit with **************** in which I presented with discomfort at the surgical incision site in my left nostril following a 2/21 surgery to remove a benign papilloma. This was my fourth of five visits to Valley ENT between December and April. On 3/20, according to Dr. ******* notes in my patient portal, a superficial infection was diagnosed and I was given a prescription for Bactrim (antibiotics). **************** took a nasal swab and said she would check the culture. Here is what occurred:- ****************/Valley ENT sent the nasal swab culture to Southwest Regional PCR / MicroGenDX - a lab that is out of my insurance network, unbeknownst to me, and without my authorization. - I received a bill for $199 from MicroGenDX on 5/8 for this 3/20 ENT sinus test service that I would qualify as unnecessary and authorized by me, the patient and insured party.- This action by Valley ENT led to an insurance claim with my carrier, ****** for $501 (ID: ********* due to it being out of network.- I believe this failure to inform me of the laboratory out-of-network action falls under the No Surprises Billing Act, which, according to Valley ENTs website protects patients against, Surprise medical bills (that) arise when insured consumers inadvertently receive care from out-of-network hospitals, physicians, or other providers they did not choose.-I am concerned that while MicroGenDX is billing me for $199 that I could owe $501 for services that I did not authorize; all because I was having continuing discomfort post-op and merely wanted to follow up with my doctor.-I paid for my office visit on 3/20 ($129.02 claim via ******* At no point was I given indication that I would owe more for lab work.-My medical bills for this surgical procedure are in excess of $5000 and I would like some relief.

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Maria L

      1 star

      09/22/2022

      Since ********************** retired this place has been going Down Hill. My husband has permanent hearing Loss because an Emergency Appt. wasn't provided. When finally seeing by **********************, he walked to The Receptionist to ask her why wasn't an Appt. provided, when this should had treated as an emergency. I myself been a patient for more than 4 years and on Allergy injection protocol, but looks like I am going to look for another place to go. I never had Issues when getting my Appointment at Silverbell but since I retired and started with my care at Green Valley things had gotten very unbearable with the Receptionist, and Supervisors don't seams to care. I complained by e-mail to corporate Office, supervisors and The Receptionist continue with her Disrespectful, vindictive, totally evil, to a point that my husband, and my Sister decided to no go back there. Myself, didn't want to move because my Allergy injection am getting, but the situation had gotten so bad that I am done. after my last confrontation with her on 9-20-2022 decided to visit their web for reviews and 1/2 of the reviews are about this Receptionist. My question is, why is she been given so much power to treat Patients in such Diminish way.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.