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BBB Accredited Business since

Avella Specialty Pharmacy

Phone: (623) 742-1700 Fax: (623) 742-1705 View Additional Phone Numbers 1606 W Whispering Wind Dr  2nd Floor, Phoenix, AZ 85085 http://www.avella.com View Additional Web Addresses



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Description

This company is a specialty pharmacy with locations throughout the valley providing prescriptions, compounding and specialty drugs.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Avella Specialty Pharmacy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Avella Specialty Pharmacy include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Avella Specialty Pharmacy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 01, 1985 Business started: 04/23/1996 in AZ Business incorporated 01/26/2006 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Board of Pharmacy
1700 W. Washington Street, Suite 250 , Phoenix AZ 85007
http://www.azpharmacy.gov
Phone Number: 602.771.2727
Fax Number: 602.771.2749

Type of Entity

Corporation

Business Management
Mr. John D. Musil, CEO Mr. Todd Speranzo, VP Marketing
Contact Information
Principal: Mr. Keith Cook, President
Principal: Mr. John D. Musil, CEO
Customer Contact: Mr. Todd Speranzo, VP Marketing
Principal: Mr. Gary C. Williams, Other Officer
Principal: Mr. Robert A. Zielinski, Secretary
Business Category

Pharmacies Pharmacy - Compounding Pharmacies - Specialty

Alternate Business Names
Avella Avella of Deer Valley, Inc.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.