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BBB Business Review

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BBB Accredited Business since

K9 Katelynn

Phone: (480) 688-6828 515 E Carefree Hwy Ste 73, Phoenix, AZ 85085 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers pet training & instruction services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that K9 Katelynn meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for K9 Katelynn include:

  • 4 complaint(s) filed against business

Factors that raised the rating for K9 Katelynn include:

  • Length of time business has been operating
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

33 Customer Reviews on K9 Katelynn
Customer Experience Total Customer Reviews
Positive Experience 32
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 33

Additional Information

BBB file opened: July 29, 2010 Business started: 01/01/2005 in AZ
Type of Entity

Sole Proprietorship

Business Management
Ms. Kate Lynn, Manager
Contact Information
Principal: Ms. Kate Lynn, Manager
Business Category

Pet Training

Products & Services

K9 Katelynn sells the following brand(s): K9katelynn dog training services!!

K9 Katelynn offers the following product(s): Dog training services

Hours of Operation
M: 7:30 AM - 10:00 PM
T: 7:30 AM - 10:00 PM
W: 7:30 AM - 10:00 PM
Th: 7:30 AM - 10:00 PM
F: 7:30 AM - 7:00 PM
S: Closed
Su: Closed
Method(s) of Payment
Cash, checks, finance arangements per contract! 
Refund and Exchange Policy
Per terms of contract! 
Alternate Business Names

Customer Review Rating plus BBB Rating Summary

K9 Katelynn has received 4.51 out of 5 stars based on 33 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.