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      Country
          Country

          Find a Location

          PetSmart has 524 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • PetSmart

              19601 N 27th Ave Phoenix, AZ 85027-4008

            • PetSmart

              10900 Sunset Hills Plz Saint Louis, MO 63127-1229

            • Petsmart, Inc.

              171 N Nellis Blvd Las Vegas, NV 89110-5320

            • Pet Smart

              1206 Bridford Parkway Greensboro, NC 27407

            • Pet Smart

              3413 Virginia Beach Blvd. Virginia Beach, VA 23452

            Business ProfileforPetSmart

            Pet Supplies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.23/5stars

            Average of 181 Customer Reviews

            Customer Complaints

            500 complaints closed in last 3 years

            189 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers pets and pet supplies.

            Business Details

            This is a multi-location business.

            Find a Location

            PetSmart has 524 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • PetSmart

                19601 N 27th Ave Phoenix, AZ 85027-4008

              • PetSmart

                10900 Sunset Hills Plz Saint Louis, MO 63127-1229

              • Petsmart, Inc.

                171 N Nellis Blvd Las Vegas, NV 89110-5320

              • Pet Smart

                1206 Bridford Parkway Greensboro, NC 27407

              • Pet Smart

                3413 Virginia Beach Blvd. Virginia Beach, VA 23452

              BBB File Opened:
              2/8/1991
              Years in Business:
              37
              Business Started:
              1/1/1987
              Business Started Locally:
              1/1/1987
              Business Incorporated:
              1/1/1987
              Type of Entity:
              Corporation
              Alternate Business Name
              • PetSmart #1970
              • PetsMart.com
              • Pet Smart
              • Pets Mart
              • PetSmart Inc
              Additional Contact Information

              Fax Numbers

              • (623) 580-6554
                Primary Fax
              • (623) 580-6527
                Other Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              500 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/08/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              On March 1st 2024 I received an email from petSmart stating we are getting ready to ship your order on March 6th 2024 In the amount of $45.57 On March 6th I received an email that my order was shipped with my credit card being charged $55.09 I called twice regarding this matter I was told just refuse the delivery I wasn't home when it was delivered I called them on March 7th to let them know I wasn't home to refuse I was told I can just send an email to my supervisor, that different people are sending out different prices to you The runaround from a large company does not make any sense
              Read More

              Customer Reviews

              181 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Milagros C.

              1 star

              03/09/2024

              ******** - TOXIC WORK ENVIRONMENT So my niece worked as a groomer and decided she could not emotionally handle staying one more minute in this hostile work environment. She asked for two mental health day and they harassed her about it. So she decided to quit. I accompanied her to pick up her tools. It was brutal, the salon manager came out of the salon asking me if she has decided to go and be homeless with her mom? And informing me that she will not be able to come back or transfer to another ********** kept saying she will be homeless along with her mom. All this in front of other people around. VERY UNPROFESSIONAL

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              BBB Reports On

              BBB reports on known marketplace practices.

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