This business is not BBB accredited.Additional Locations
Phone: (623) 580-6100 Fax: (623) 580-6554 View Additional Phone Numbers 19601 N. 27th Avenue, Phoenix, AZ 85027
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for PetSmart include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for PetSmart include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||215|
|Total Closed Complaints||272|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||46|
Type of Entity
Business ManagementMs. Jessica Brenner, Customer Service Manager Ms. Carol Cox, Senior V.P. of Human Resources Dr. Joseph P. Fornara, Regional Medical Director Ms. Nancy Schmidt, District Manager Mr. Daniel Tisch, Store Operations
Pet Supplies & Foods - Retail
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview