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BBB Accredited Business since

Goober Pet Direct

Phone: (480) 668-4994 220 S Mulberry, Mesa, AZ 85202 http://www.gooberpetdirect.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers delivery services for pet foods and supplies.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Goober Pet Direct meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Goober Pet Direct is in current violation of BBB’s name and logo policy, and has falsely stated BBB accreditation (membership) or referenced the BBB name in an unauthorized manner. Despite the Better Business Bureau's efforts to alert the company. Misuse of BBB trademarks constitutes trademark infringement and is a violation of trademark rights of the council of Better Business Bureaus, Inc. 


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Goober Pet Direct include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Goober Pet Direct
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 12, 2007 Business started: 12/31/2002 Business started locally: 12/31/2002 Business incorporated 12/31/2002 in AZ
Type of Entity

Corporation

Business Management
Mr. Christopher M. Caruso, President, CEO
Contact Information
Principal: Mr. Christopher M. Caruso, President, CEO
Business Category

Pet Supplies & Foods - Retail Bird & Wildlife Supply Shops Pet Supplies & Foods - Wholesale Pet Services Food - Sales & Delivery Animal Health Products Pet Foods - Wholesale & Manufacturers Bird Feeders & Houses Pet Shops

Alternate Business Names
Pet Direct, Inc.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.