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BBB Accredited Business since
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This company offers dog boarding, sitting, grooming, obedience training, pet taxi and pet shopping services.
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A BBB Accredited Business since
BBB has determined that Happy Tails Doggy Care, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Happy Tails Doggy Care, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Sandro Aponte, Member
Pet Sitting Services Home Sitting Services Pet Boarding - Dogs Pet Waste Removal Pet Grooming Pet Transporting
Hours of Operation
|M||:||7:00 AM - 7:00 PM|
|T||:||7:00 AM - 7:00 PM|
|W||:||7:00 AM - 7:00 PM|
|Th||:||7:00 AM - 7:00 PM|
|F||:||7:00 AM - 7:00 PM|
|S||:||7:00 AM - 7:00 PM|
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
20021 W Pasadena Ave
Litchfield Pk, AZ 85340 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I was going to board my dog for three days. I signed a contract but never received a copy. I paid $90.00 cash for the three days. The day of transport, she accused my dog of damaging the seat belts (which she has no proof because it could have been broken already) and made me pay a down payment of $400.00 for the repairs. She said I can find a place of repair who is reasonable. I got a quote for $121.34 for parts and labor. She does a 180 and says her lawyer will contact me. She has my $490.00 and the contract. I don't believe I am liable for the damages because she runs a dog transport service. The transport should be safe and secure with no obstructions to the dog. She has been stalling with my request of a copy of the contract. I was being cooperative (even tho it was not my fault) but she has my money with no service rendered and a lot of headaches.
Desired Settlement: I want my $490.00 and a copy of the contract.
Thursday, August 7, 2014
Better Business Bureau: