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BBB Accredited Business since
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This business provides pet supplies wholesale.
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A BBB Accredited Business since
BBB has determined that Ryan's Pet Supplies meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ryan's Pet Supplies include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. David Goldfarb, President Mr. Warren Goldfarb, Vice President
Alternate Business NamesDesert Sudz G & G Distribution Corp. G&G Distribution, Inc Paw Brothers Ryan's Ribbon
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1805 E Mcdowell Rd
Phoenix, AZ 85006 Directions
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Additional Phone Numbers
- (800) 525-7387(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I recently placed an order via Ryan's website. I have three dogs, maintain a home in ******** was an active volunteer with a ******* lab rescue and heavily advocated this organization at the time, currently serve on the Board of a ***** animal rescue, and have been a regular customer of Ryan's for the past 6-7 years. One of my items (item # ******** 5" rawhide shoe) was not delivered. My invoice detail reflected this line item with a quantity of zero. I can't recall the exact quantity I ordered, but it's typically between 12 and 24. I called to inquire why the items were not included in my shipment. The woman who answered the phone at Ryan's informed me the reason was because the item was out of stock. However, at the time I placed the order, the website did not indicate the 5" rawhide shoes were out of stock and included whatever quantity I ordered into my total invoice amount of approximately $60. Further, I did not receive any notification from Ryan's, either via phone, email or on the invoice included with my shipment that the 5" rawhide shoes were ever out of stock. In fact, the Ryan's employee told me when this item is out of stock, a minimum order of $25 is required before it would be back ordered. She also said this is advertised to customers. When I inquired where this was advertised, she referenced a page in their catalog, which had no bearing on my experience since I placed an order via their website. I told the Ryan's employee I would be willing to purchase $25 worth of the 5" rawhide shoes but I felt Ryan's should waive the shipping and handling fees for these items, since I was never informed this item was out of stock until I placed the call to inquire about my missing items. The employee said she didn't think they could waive shipping but that I could leave a message with a manager. I opted to call back since I did not want to leave a voice message and expressed my frustration and dissatisfaction with this experience. Ryan's should not include 'Rely on Ryan's' print on their invoices or in advertising via their website, based on what I experienced.
Desired Settlement: I want the items I ordered on approximately 9.23.13 (5" rawhide shoes) shipped to my address, with all shipping and handling fees waived. I'll pay for a quantity up to $25 in product amount or will accept and pay for the original quantity ordered but refuse to pay for shipping and handling based on their lackluster customer service. If the management or owners of Ryan's Pet Supplies choose not to comply with my request, then I'd like for them to cancel the account I have on file and understand I will never do business with them again nor be an advocate of their organization.
Response to complaint ID# *******
Customer Reviews Summary