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BBB Accredited Business since

Born To Run, LLC

Phone: (480) 812-3647 Fax: (480) 812-3657 13811 S Val Vista Dr, Gilbert, AZ 85296 View Additional Web Addresses

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This business offers dog day care, boarding, training and grooming services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Born To Run, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Born To Run, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Born To Run, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 11, 2005 Business started: 05/01/1999 in AZ Business started locally: 05/01/1999 Business incorporated 08/20/2003 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kim Gauchat, Managing Member Mr. Jon Pavlichko, Member
Contact Information
Principal: Ms. Kim Gauchat, Managing Member
Business Category

Pet Exercising Service Pet Grooming Pet Training Pet Boarding & Kennels

Alternate Business Names
Born to Run Dogs

Additional Locations

  • 13811 S Val Vista Dr

    Gilbert, AZ 85296 (480) 812-3647


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/5/2012 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I boarded my two dogs with Born to Run for 10 days and picked them up on Ocotber 8, 2012. When I picked the dogs up I was told everything went great and the dogs were well behaved. After returning home one of my dogs walked past me and I noticed a gaping wound on her left side. I immediately contacted Born to Run to find out what had occurred but had to leave a message. I then took my dog to the vet for an evaluation and was told the wound was at least two to three days old. My dog required surgery to repair the wound. Had my dog been taken to the vet by Born to Run after being injured she would not have had to have anesthesia and surgery. A local and stictches would have resolved the problem if addressed early. Due to Born to Runs neglect my dog had to be anesthetized for surgery resulting in an extra $100 of fees. Late that afternoon Born to Run contacted me and told me that the only issue was when another dog was playing rough with my dog and she may have been bitten but when they checked her there was no injury. I was also informed that the employee that cleaned my dog up on the morning I picked her up did not notice anything either. This was a large gaping wound and could not be missed. I was informed the owner would be out of town until Thursday, 10/11, and I requested a call upon her return. On Tuesday, 10/16, I called Born to Run as I had not received a call and had to leave a voicemail. As of today I still have not recieved a call from Kim and am left with the impression that she does not care about her customers or the dogs that are left in her care. I cannot think of another reason why she would seemingly refuse to call and discuss this matter with me.

Desired Settlement: I would like Born to Run to compensate me $100 to cover the cost of the anesthesia and surgery. The anesthesia and surgery was directly caused by the negligence of Born to Run staff and would not have been incurred had my dog been treated in a timely manner.