Are You the Business Owner of Canine Country Club?
If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company provides kennel, boarding, day care, exercising, and grooming services for dogs and cats.
Request a Quote
A BBB Accredited Business since
BBB has determined that Canine Country Club meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Canine Country Club include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Greg Donahue, Member
Pet Boarding & Kennels Pet Exercising Service Pet Grooming Pet Sitting Services Pet Services Pet Boarding - Dogs
Alternate Business NamesCanine Country Club and Feline Inn GDL, LLC
2332 E. Washington Street
Phoenix, AZ 85034 (602) 244-8171 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I'm writing to the ****** because quite honestly I don't know who else to contact. Enclosed is a copy of my letter to Canine Country Club regarding the resent stay for our dog ***** and
Desired Settlement: I would expect a response to the letter and some sort of help with the expense we have had as a result of your kennel.
I have reviewed the response made by the business in reference to complaint ID 9727213, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In answer to your letter of 10-01-13 the dispute has not been settled with Canine Country Club. I have not heard from Mr. ******* except through ***. We are still finding ticks on our dog and in our house.
I am in receipt of Mr. ******* response. I understand his feelings about his dog having ticks as we go to great measures including offering individualized treatment for each dog. This treatment is the ONLY way you can be sure a dog will not get ticks. As I mentioned to Mr. *******, our facility is an indoor/outdoor facility and we cannot guarantee that a dog will not get ticks regardless of the efforts expended. You can ask the same of any vet's office and they will tell you the same if they understood the facts. While he stated they have never had ticks before, a dog is exposed anytime they go outside. That is why these products are available. I have never disputed that the dog could have received the ticks here,but she could have gotten them anywhere.
Problems with Product/Service
Read Complaint Details
Complaint: We dropped our three dogs off on Friday, 9.21.2012. We left instructions for them to be kenneled together and that if the eldest, 14, got too hot to move her into the air-conditioned suite, as she has some health issues. On Saturday, they called to say that the two of the dogs got into a minor scrap over food, but they checked everyone over and their were no injuries. The older dog, they said, had a small limp in her front paw, but they nothing wrong with it. We figured it might be the arthritis that she has in that paw, and so figured, based on their description, all was well. When we got the dogs back Sunday at 5:30pm, all three have eye infections. Our eldest, they said, seemed a little small, so they gave her her own room. When we got her, she was in shock. Her front leg is seriously swollen from a deep puncture wound, that has matted hair from oozing. She was almost totally despondent. She also has a small clip on one ear. They told us when they gave her back that they bathed her, because she seemed uneasy (not sure who baths a dog because it makes them calmer). They did not bath her to calm her, they bathed her to wash all the blood off from the wounds they never told us about. Had we known Saturday, we would have had her taken to a vet. She is now in an emergency clinic for a severe infection in her leg (also a severe infection that swelled like a balloon in 24 hours, and from the reviews I have now read, probably due to how unclean the place is), and severe dehydration. She is on an IV to hydrate right now, and this vet visit is costing us about $550. What's worse, had we been held up on our way home, and we got there after they closed, she likely would have died from both the shock and dehydration.
Desired Settlement: I would like for them to pay part of the vet bill. I understand that a dog fight can happen, but her condition was severely exacerbated by the poor treatment she received and their lies to us about her condition. I would also like them inspected. I have read many reviews online, which I wish I read sooner, and I am not the first person to have a complaint of their dangerously poor care.
MESSAGE FROM BUSINESS:
In this customers complaint, they claimed we lied to them about the scope of injuries. I spoke to both the wife and husband separately. In both calls we discussed what happened and our willingness to help with their bills even though the injuries came from their own dog's interaction. I asked the husband what our motivation for lying to them since the injuries were from no fault of ours? Two of their dogs attacked the third. They had asked that they be placed in the same run even though we were later told that they fight sometimes. Most customers that have dogs that fight usually inform of this in advance or at least ask us to separate them. That did not happen with these dogs.