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BBB Accredited Business since
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This business provides kennel, boarding, day care, exercising, and grooming services for dogs and cats.
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A BBB Accredited Business since
BBB has determined that Canine Country Club meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Canine Country Club include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Greg Donahue, Owner
Pet Boarding & Kennels Pet Exercising Service Pet Grooming Pet Sitting Services Pet Services Pet Boarding - Dogs
Alternate Business NamesCanine Country Club and Feline Inn GDL, LLC
2332 E. Washington Street
Phoenix, AZ 85034 (602) 244-8171 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I just recently went on vacation, and boarded my 2 dogs at the Canine Club, because there was a ******* deal for their establishment. I had never used this company before, nor had I ever boarded my 2 dogs prior to this. When I left the dogs there on April 24th, they were clean, healthy, and up to date on all of their vaccinations. Upon dropping them off, I was informed that the dogs at the club were never brought out of their runs during the day, meaning that they were left to stay in their own feces and urine in their runs. Upon hearing this, I paid extra money to have them brought out of their runs on 2 days for play with other dogs. I was not informed of this charge when I first called in to the establishment. During my vacation I called to check in on the dogs, and was met with one word replies by the very rude desk lady, who did not give me any details of how the dogs were doing. When I finally picked them up yesterday, they both stunk extremely badly, their hair was matted and greasy, and they had terrible breath, and my black yorkie was emaciated and slightly lethargic. Upon bringing them home, they immediately ran to their water bowl as if they had been deprived of water during their time at the club. All of last night and today, my yorkie had very loose, very ***** green diarrhea, and she was lethargic, so I was forced to take her to the emergency veterinarian. They couldn't squeeze her in today, but said they want to see her back tomorrow as she appeared very ill. Never in my life have I read such terrible reviews of a company, and this seems to be a trend of theirs that I have seen all over yelp and other internet searches. My dogs were left to remain in their own filth for 5 days, they were not taken out to go to the bathroom, nor were they fed or watered properly, as my yorkie is 1/2 a pound lighter than she was when I dropped her off, which says alot, as she is only 5 1/2 pounds. I would never recommend anyone to drop their pets off at this place if they actually care for them, and now I am forced to pay extra expenses for a veterinarian to correct the health problems that occurred with my dog while she was there.
Desired Settlement: I would like a refund of either part or all of the expenses paid for my dogs' stay at this facility, to cover the costs of veterinary bills incurred from leaving my dogs in this dirty establishment. If this cannot happen I will be contacting local authorities and agencies for an investigation of the practices of this business.
May 4, 2015