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This business provides pest control services.
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Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
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Additional Phone Numbers
- (480) 966-3366(Phone)
- (480) 969-2112(Phone)
- (623) 572-3016(Phone)
- (480) 988-6208(Phone)
- (623) 934-8700(Phone)
- (928) 772-7727(Phone)
- (623) 889-0272 (Fax)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Regarding: Inability of Bulwark Exterminating to adjust their records I file a complaint,today, July 7, 2016 against Bulwark Dear three State Better Business Bureau's which are involved in my complaint,Please see the two letters written to Bulwark Exterminating. Also see the check they wrote to me,as reimbursement, on May 16, 2016, in regard of their company's failure to provide paid for services.
Then,see the letter (s) I received today (July 7, 2016) in regard to unpaid balances on accounts that had been cancelled. I demand that this issue be resolved with Bulwark and nothing be recorded on my credit report because of their gross inefficiency in their office---------- whether that be in Chattanooga,Tn;in Knoxville,TN;orin Queen Creek,Arizona. Bulwark is not a "star" company. They are an inept company out to take people's money, do not preform services,and then bill for that undone service that was cancelled on May 10, 2016. Their letter,today,July 7, 2016, as you can see says:"this may be an oversight,or the original bill did not reach you." My service, contact,association,with Bulwark was cancelled on May 10. Nothing should show up on my Credit Report for MY OVERSIGHT. This is their lack of efficiency,not
mine, and in fact, disregard after phone,and letter,contacts to resolve the conflict.I have wasted much time,money,and effort,trying to straighten up their mess. Enclosed are all the documentation you need to address to each city,each state,the utter incompetence of this company. And,do I also say,their employees lack of job skills to record cancelled services? I file a complaint against Bulwark Extermination today with three separate Better Business's as these are the areas of the country where I have had contact concerning Bulwark Exterminating.
Desired Settlement: I want any thing that might have been recorded in my credit score removed because of their inability to understand what the other segment of the company is doing. I would never,not ever,recommend a company with such inaccuracy in their record keeping and disregard to customer complaints. I want nothing to do with the company that "CLAIMED" to be a Chattanooga, Tennessee company.They lied from the beginning.I will be happy to speak with any of the three oft he Better Business Bureau's and their representatives. I enclose this to Bulwark in Queen Creek only as a curtesy. My request is that each of the THREE Better Business Bureau's follow up with my complaint because if it happened to me......................then,it likely has happened to others too. Sincerely, ********** ****
Business Response: We at Bulwark do not run credit checks currently or previously for our termite and general pest customers. This means we did not and will not report **** ***** **** to any such credit bureau. The letters she received are computer automated and in house as a courtesy reminder of moneys owed. This was not human error and has been taken care of to protect future customers. **** **** was refunded every dollar spent at Bulwark Exterminating prior to her complaint even though some service was performed. It is highly unfortunate that **** **** did not experience our normal 5 star service. The local employee responsible for this, no longer works for Bulwark Exterminating. We are one of the most honest and just fastest growing 5 star companies in the nation, but there will be growing pains. Again we apologize for not being able to provide service for our new termite department. We will have a note for 1 free year of general pest control waiting for ***** if she has a change of heart.
|3/4/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: The exterminator came out to our residence without authorization and sprayed both the front and backyard. Not only is this trespassing and illegal, they sprayed in my backyard with our dog present!! Our little dog was in the backyard while the exterminator was spraying around which is a health concern, illegal and trespassing. Please resolve the issue appropriately.
Desired Settlement: Said compensation to discuss along with an apology for such horrific acts!
We truly apologize to the ******* family. We have thousands of
Problems with Product/Service
Read Complaint Details
Complaint: I utilized Bulwark one month (through a groupon deal). When I scheduled the service they explained they offer an automatic bi-monthly service and they would send me an email and if I wanted to go on an automatic plan i could complete the form in the email and return it to them. I never received the form and did not sign up for any future service with the company. 2 months later i was out of town and when i arrived home there was a bill on my back porch. The company had supposedly completed an anauthorized service on my yard (which meant they broke into a locked/gated yard. The bill was for a full service, yet they had never entered the home and a full service includes spraying all interiors and exteriors. I called the company and left a voicemail explaining I wasn't paying because they hadn't completed a full service and I had never authorized the service. About a month later I began receiving collections notices. Another month later I was working from home and a Bulwark van parked outside my house and began banging on the door. I was unable to answer (on a work conference call) and he proceeded to enter the back yard, walked around for about 5 minutes and didn't spray anything. (I was watching him through the window). Then left a bill for a full service on my door. I sent Bulwark a written request demanding they cease and desist contacting me, entering my property without permission and explained I knew for a fact no service had been preformed the last time and I would not be paying them any money. Since that written request the company has continued to send me letters and call me several times a week trying to get me to pay for the last 2 services they claim they completed.
Desired Settlement: I want the company to stop contacting me as I have already requested. I also hope that the BBB assists in ensuring this company does not continue to scam other customers by billing them for unauthorized services which were clearly not completed.
Dear **** ******
Better Business Bureau: