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Providence Training Institute

Phone: (602) 606-8879 Fax: (623) 670-5965 9189 N 59th Ave Ste 2, Glendale, AZ 85302


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This company offers medical vocational and career training service.

BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Providence Training Institute include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Providence Training Institute
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 18, 2009 Business started: 08/22/2008 in AZ Business incorporated: 08/22/2008 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Board Of Medical Examiners
9545 E. Doubletree Ranch Road, Scottsdale AZ 85258
Phone Number: 480.551.2700

Arizona Commission for Post Secondary Education
2020 N Central Ave, #650, Phoenix AZ 85004-4503
Phone Number: 602.258.2435
Fax Number: 602.258.2483

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Roger Olade, Executive Director
Contact Information
Principal: Mr. Roger Olade, Executive Director
Business Category

Nurses Schools Schools - Academic - Colleges & Universities Schools - Business & Vocational

Alternate Business Names
Providence Training Institute, LLC

Additional Locations


    9189 N 59th Ave Ste 2

    Glendale, AZ 85302


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Complaint Detail(s)

10/20/2012 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I drafted a Letter of Concern to Dr. ***** at Providence Training Institute with recommendations to improve processes on April 24, 2012 and never received a phone call from him regarding the issues below. I enrolled at PTI on 2/10/2012 and the start date of classroom training began on 3/13/2012. The complete experience was unsatisfactory and unprofessional. Specific issues are (1) Substandard teaching methodology; (2) Poor instruction; (3) Lack of monitoring students during PCT Externship/Follow-up with students; (4)Double standards for students; (5) Inflexible scheduling; (6) Changes to program after enrollment date without signed acknowledgment from students; (7) Lack of response to inquiries; (8) Refund for externship included CNA duties which were supervised by a Caregiver and I am already a Licensed CNA. Thus no training dollars expended by PTI for my first half of externship which was solely for CNA familiarity. Furthermore, a CNA is a higher level of qualification than that of a Caregiqver and this was very evident during my Externship with which protocol and standards were not followed.

Desired Settlement: Initial refund was 538 which included CNA Externship and should not include CNA Externship because I entered the program as a Licensed CNA by the State of Arizona and was already employed as a CNA at the time of enrollment. I expect another refund check with "no Externship hours served."

Business Response:

The above complaint is from a former student/customer. We issued her a refund despite the fact that she did not qualify for a refund under our published refund policy, because she had done more than 50% of her required 240hrs for the patient care technician program. She does not qualify for any more refund from our institution.
She received and cashed the check for $538 about 2 weeks ago. 
She has been problematic with more than our institution and has filed complaints against the Nursing Home she did her externship.
***** *****
Executive Director
Providence Training Institute

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


***** *****


 Good Morning,

      I have all emails to show that I was not a problem I did however address issues that I had with the school.  Every complaint I have is documented along with the reply from the school.  I am not the only student that has and is having the same issue's with the school, I am also not the only student who has witnessed abuse at the place the school sent us to do our externship. I have videos to prove the abuse at the site of externship as well.  I chose to go to this school for my PCT not for my CNA because I already have my CNA I paid for my PCT not my CNA.  The school never provided to me the externship for my PCT.  The externiship or hours completed that I should not be charged for where for a CNA not a PCT.  I did not sign anything saying I had to re-do my CNA.  Please ask PTI to provide the BBB with some form of signed document by me saying I agree to re-do 160 CNA hours.  As students we were promised from day one that we would learn the skills needed for a PCT and with only less then 100 hours to complete the course I still don't have those skills and was never sent anywhere to aquire them. 


Jodie Wyatt, CNA