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BBB Accredited Business since
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This company offers medical vocational and career training service.
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A BBB Accredited Business since
BBB has determined that Providence Training Institute meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Providence Training Institute include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Arizona Board Of Medical Examiners
9545 E. Doubletree Ranch Road, Scottsdale AZ 85258
Phone Number: 480.551.2700
Arizona Commission for Post Secondary Education
2020 N Central Ave, #650, Phoenix AZ 85004-4503
Phone Number: 602.258.2435
Fax Number: 602.258.2483
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Roger Olade, Executive Director
Nurses Schools Schools - Academic - Colleges & Universities Schools - Business & Vocational
Alternate Business NamesProvidence Training Institute, LLC
9189 N 59th Ave Ste 2
Glendale, AZ 85302 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I drafted a Letter of Concern to Dr. ***** at Providence Training Institute with recommendations to improve processes on April 24, 2012 and never received a phone call from him regarding the issues below. I enrolled at PTI on 2/10/2012 and the start date of classroom training began on 3/13/2012. The complete experience was unsatisfactory and unprofessional. Specific issues are (1) Substandard teaching methodology; (2) Poor instruction; (3) Lack of monitoring students during PCT Externship/Follow-up with students; (4)Double standards for students; (5) Inflexible scheduling; (6) Changes to program after enrollment date without signed acknowledgment from students; (7) Lack of response to inquiries; (8) Refund for externship included CNA duties which were supervised by a Caregiver and I am already a Licensed CNA. Thus no training dollars expended by PTI for my first half of externship which was solely for CNA familiarity. Furthermore, a CNA is a higher level of qualification than that of a Caregiqver and this was very evident during my Externship with which protocol and standards were not followed.
Desired Settlement: Initial refund was 538 which included CNA Externship and should not include CNA Externship because I entered the program as a Licensed CNA by the State of Arizona and was already employed as a CNA at the time of enrollment. I expect another refund check with "no Externship hours served."
The above complaint is from a former student/customer. We issued her a refund despite the fact that she did not qualify for a refund under our published refund policy, because she had done more than 50% of her required 240hrs for the patient care technician program. She does not qualify for any more refund from our institution.
She received and cashed the check for $538 about 2 weeks ago.
She has been problematic with more than our institution and has filed complaints against the Nursing Home she did her externship.
Providence Training Institute
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have all emails to show that I was not a problem I did however address issues that I had with the school. Every complaint I have is documented along with the reply from the school. I am not the only student that has and is having the same issue's with the school, I am also not the only student who has witnessed abuse at the place the school sent us to do our externship. I have videos to prove the abuse at the site of externship as well. I chose to go to this school for my PCT not for my CNA because I already have my CNA I paid for my PCT not my CNA. The school never provided to me the externship for my PCT. The externiship or hours completed that I should not be charged for where for a CNA not a PCT. I did not sign anything saying I had to re-do my CNA. Please ask PTI to provide the BBB with some form of signed document by me saying I agree to re-do 160 CNA hours. As students we were promised from day one that we would learn the skills needed for a PCT and with only less then 100 hours to complete the course I still don't have those skills and was never sent anywhere to aquire them.
Jodie Wyatt, CNA
BBB's Final Determination: Consumer accepted resolution offered by the business.