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BBB Business Review

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BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This is a newspaper publishing and sales company.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Arizona Republic meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Arizona Republic include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 122 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

122 complaints closed with BBB in last 3 years | 35 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 50
Delivery Issues 17
Guarantee/Warranty Issues 2
Problems with Product/Service 40
Total Closed Complaints 122

Customer Reviews Summary Read customer reviews

13 Customer Reviews on The Arizona Republic
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 13
Total Customer Reviews 13

Additional Information

BBB file opened: January 04, 2006 Business started: 01/01/1880 in AZ Business started locally: 01/01/1881 Business incorporated 11/24/1998 in AZ
Type of Entity

Corporation

Business Management
Phil Boas, Editorial Page Editor Ms. Vanessa Cotton, Administrative Assistant Ms. Katie Jones, Administrative Assistant to Vice President
Contact Information
Customer Contact: Ms. Katie Jones, Administrative Assistant to Vice President
Business Category

Newspapers Publishers - Directory & Guide

Alternate Business Names
Arizona Business Gazette Arizona Republic Central Newspapers, Inc. Cni Ventures Gannett Co., Inc. Phoenix Newspapers, Inc. Pni Republic & Gazette Engraving The Phoenix Gazette

Customer Review Rating plus BBB Rating Summary

The Arizona Republic has received 4.4 out of 5 stars based on 13 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.