Business ProfileforPlexus Worldwide LLC

On 3/23 I woke up to an email arriving at 3:52 am about an order that was placed on my account for ******! I did not place the order and waited until customer service opened to advise this order should be canceled. At 9:24 am only 6 hrs after they sent the email in the wee hours of 3/23, I phoned customer service to say that order needs to be canceled. I had just received an order from them the week prior . I was told it was too late to get it canceled. They would email me a return label. I asked several times for them to mail me the return label since I do not have a printer. She stated they will not mail it. I queried you cannot have someone in customer service print it and put in an envelope for me since I do not have a way to print it? I was told no. I have never in about 7 yrs of ordering from the company needed to do a return/refund. When I pressed the issue after being told no several times, she finally checked with a supervisor who told her I could take it to the *** store and they would print the label for me. I was also told they couldnt get tge label to me on a Saturday it would have to wait until Monday. I was watching the order and *** did not even received the package for shipping until Tuesday! So it was too late to cancel this erroneous order at 9:24 am on Sat am but *** did not get the package until Tuesday. The return label never came from customer service. I contacted *** about my options and they said to put a note on my door for ***/**** with the tracking number stating I am refusing the package and it will be returned to the sender. I did that, but **** left the package on my doorstep anyway. I took it he unopened package to the post office on Saturday 3/30/24 since they were the last to handle the package. The post office stated since the package was unopened, she marked it Refused/Return to sender. I emailed customer service on 4/3 since I heard nothing more from them, advising of the refused package and I am disputing the unauthorized charge with my bank. No response to my email. I emailed them again on 4/10 asking them to do the right thing for their customer. I returned the unopened package, emailed them now 2yomes, no response. I have once again emailed this evening for the third time. I do not know why they refuse to even respond to my emails to customer service. I am out $317.99. This is awful.