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Find a Location

MovingHelp.com has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMovingHelp.com

    Moving Services

    At-a-glance

    Customer Reviews

    1.13/5stars

    Average of 93 Customer Reviews

    Customer Complaints

    150 complaints closed in last 3 years

    48 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers information on moving company services.

    Business Details

    Location of This Business
    2727 N. Central Avenue, Phoenix, AZ 85004-1155
    BBB File Opened:
    8/16/2004
    Years in Business:
    22
    Business Started:
    10/1/2001
    Business Incorporated:
    10/1/2001
    Type of Entity:
    Corporation
    Related Businesses
    Business Management
    • Mr. Samuel J Shoen, Director
    • Mr. John C Taylor, Director
    • Mr. Stephen R Winkelman, Officer
    • Mr. Wesley Chadwick, Officer
    • Ms. Ashley Marchese, Manager of Customer Support
    • Ms. Kristin Bailey, Director
    • Mr. Tommy Lulkovich, Program Manager
    Contact Information

    Customer Contact

    • Ms. Ashley Marchese, Manager of Customer Support
    • Ms. Kristin Bailey, Director
    • Mr. Tommy Lulkovich, Program Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    150 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/02/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I've made repeat attempts since the date of damage on July 28, 2023 to address these concerns, however, *****, Owner/Registered Agent of Express Movers and U-Haul has been passive aggressive even escalating to bribery to avoid taking accountability for their negligence. I immediately brought these concerns to their attention the date of the incident as soon as the damages were observed, but ***** elected to gaslight me despite my having several video recordings and photos of before, during and after the damage that his company caused to my belongings. When presented with these facts ***** pretended to be ignorant about the state laws and contractual agreements that existed as a hired contractor via movinghelp.com. He continued to deny responsibility until finally admitting full responsibility only to bribe me to take down my honest review in exchange for repayment of the damages that he on behalf of his company caused. This is illegal and per ************** Article 22. ******. Willful and wanton injury to real property. If any person shall willfully and wanton damage, injure or destroy any real property whatsoever, either of a public or private nature, he shall be guilty of a Class 1 misdemeanor. He and his employee were adamant about forcing the truck door up completely lifting my desk off of the ground repeatedly several feet high essentially ripping the legs out of the desk and breaking the tv in the process. In addition to several cameras at the time of loading and unloading along with cameras throughout the unloading location its even obvious by the damage the direction of which the force had to happen to rip the legs out and break the tv. They didnt even tell me the tv was broken and just walked by me and laid it on the ground leaning it against the wall. When I asked ***** about it he repeatedly gaslit me insisting that these items were already broken. Total damages have been demanded via check for $775.
    Read More

    Customer Reviews

    93 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jeremy H

    1 star

    04/16/2024

    Seems there are a lot of one star reviews and I am not surprised. I wasnt sure if I needed one or two boxes so I was advised to book (and pay for) two. I was told if I didnt need the second, I could cancel and they would refund the second. As soon as I realized I didnt need the second, I called and canceled it. I was told to release the money to the mover and it would be refunded. Two months on, it hasnt been. Moving help and the mover point the finger at each other and refuse to refund my money. I even went to **** to dispute the charge for the unused box and they to.d **** I had used it. moving help say the mover should refund the money, the mover says he doesnt have all of it as moving help kept a portion of it. I will never use them again.

    MovingHelp.com Response

    04/17/2024

    Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service. The service provider did end up refunding you for the 2nd box that was not used and we refunded the difference. 

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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