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Description

This is a modeling school.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that John Casablancas Modeling & Career Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for John Casablancas Modeling & Career Center include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on John Casablancas Modeling & Career Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 01, 1980 Business started: 01/01/1970 in AZ Business started locally: 01/01/1970
Type of Entity

Limited Liability Partnership (LLP)

Business Management
Mr. John Casablancas, Chief Executive Officer Ms. Marcia Fine, Company Management Mr. James Gans, President
Contact Information
Principal: Ms. Janet Lovelace, Director
Business Category

Modeling Schools

Alternate Business Names
Casablancas John Modeling & Career Center L'Image Model & Talent Management L'Image/Casablancas Modeling & Career Center Model & Talent Management

Additional Locations

  • 7373 N Scottsdale Rd Ste C180

    Scottsdale, AZ 85253

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/24/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: John Casablancas has sent me many letters with a very threatening tone, false information and is pressuring me to pay a fine i dont owe.

Desired Settlement: I want to file a complaint to john casablancas modeling & career center

Business Response: We received your letter concerning Mr. **** *****.  Mr. ***** signed a contract that clearly states on the front, in the largest type on the page, what he needs to do to cancel the contract.  Mr. ***** has never canceled his contract and prior to this email, we have had no correspondence with Mr. *****.
 
Mr. ***** has not received a single letter from our office, nor has he been assessed a “fine”.  We do not even have a method of assigning a “fine” to someone, nor have we written him, so are not sure to what he is referring. 
 
Based on this letter, we will consider this notice of his desire to cancel his contract and he will not be eligible to return. 
 
We appreciate you bringing this to our attention and giving us the opportunity to assist Mr. *****. 
 
Sincerely,
 
***** ****
President

7/2/2013 Advertising/Sales Issues | Complaint Details Unavailable