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BBB Accredited Business since
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This business provides modeling and talent development services.
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A BBB Accredited Business since
BBB has determined that The Young Agency meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Young Agency include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Pamela A. Young, President Mr. Steve Smith, Director Ms. Sherian Thompson, Manager
Modeling & Talent Agencies Advertising Agencies & Counselors Advertising - Direct Mail Advertising - Motion Picture Advertising - Newspaper Advertising - Television Entertainers Fashion Show Producers
Alternate Business NamesModels Plus International, LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2813 E Camelback Rd Ste 480
Phoenix, AZ 85016 (602) 212-2668 Directions
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BBB Complaint Process
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I purchased for 695.00 Modeling lessons, Acting lessons, and a Photo Shoot for my 9 year old daughter on 9/3/2013. She got to go to one Modeling class. They started 45 minutes late and ended early. Then they postponed the classed for another 3 weeks. They did not give an exact date to restart. Also my daughters photo shoot will not happen till end of October. No exact date still. I just want my money back. I feel very ripped off and am being given the run around. Also they have sent a total of 6 modeling auditions for her and only one was for her age and the audition was in 3 days. All of the other auditions were for adults.
Desired Settlement: Money back
To Whom It May Concern,
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Problems with Product/Service
Read Complaint Details
Complaint: We paid this agency $500, and allowed them to take photos of our son in April 2013. We were told we would be contact within 6 weeks with his photos and also opportunities for him to model in children's magazines and such. It has now been 4 months and we have received NOTHING from them. I have called countless times, and even written messages on their ******** page which have been deleted by them. Their website is no longer up and running and says "under construction". We signed a contract with them that said they would feature our son on their website for a year, and they don't even have a website! Regardless this is an unacceptable way to conduct business and I want our money back for failure to fulfill their contract.
Desired Settlement: I want to be refunded $500 that we paid, and also want the photos that were taken of my son in my possession as I do not want this company using them for marketing purposes without my consent.
Business Response: The complaint will be Reopened.If appropriate the Business Record will be set to NR while the dispute is resolved.Do you want to continue?
Customer Reviews Summary