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BBB Accredited Business since
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This company offers medical supply services.
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A BBB Accredited Business since
BBB has determined that STAT Medical Supplies, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for STAT Medical Supplies, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Arizona Board of Pharmacy
1616 W. Adams Street, Ste. 120, Phoenix AZ 85007
Phone Number: (602) 771-2727
Fax Number: (602) 771-2749
Type of Entity
Business ManagementMs. Jennifier Jones, Manager
Medical Equipment & Supplies Compression Clothing/Garments Beds - Electric & Adjustable Beds - Retail Beds - Renting Wheel Chairs First Aid Supplies Hospital & Medical Equipment & Supplies
2316 N Stockton Hill Rd
Kingman, AZ 86401 (928) 753-7828 (928) 718-2122 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (928) 718-2122(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I had to leave Kingman AZ and live with my daughter in Livingston TX due to health reasons. On March 3rd, in what was to be a visit had turned into a medical crisis and I am now unable to go back to Kingman AZ and need to live with my daughter in TX. She was able to find an oxygen company here and set up out of her own pocket the concentrator and the bottle oxygen I needed for my COPD. When we tried to get these and the ongoing expenses paid by ******** as it had been paid in Kingman to Stat, we are told that Stat had billed ******** for 35 months and been paid by ******** and left the 36th payment not billed for. This left one month on the ******** contract open. So from May 14th 2014 they had not billed ******** but continued to be my oxygen supplier in AZ. I was unaware that by doing this, that left them a loophole, so they would not have to pay for my oxygen in TX nor could ******** pay for my oxygen because they had stopped one month shy of "tapping out". This means that any new company that would be willing to take me on as a customer would not get paid by ******** until the contract runs out in 2 yrs. The Stat Company, according to ******** have to supply my oxygen needs, but Stat refuses to either send oxygen supplies or a concentrator or paid for another company here to supply me with my oxygen needs. All contact by me or my daughter or the new oxygen supplier here in Texas has gone to rudeness or voice mail. I have put in a complaint with ******** but so far that has not helped. I'm 80 yrs old and don't have the breath or the energy to fight with them anymore. And I will have to pay out of my SS check for my oxygen every month. I think what they did and are doing is abusive and possibly fraud.
Desired Settlement: I want them to pay for my oxygen needs every month to the new TX oxygen company like they were paid by ******** all the years I was with them in Kingman AZ. If they are not willing to do that then they need to send me my oxygen bottles every week and send me a concentrator for my home use like I had in AZ.
Mrs. ****** (the patient)was traveling on vacation to TX from March 3, 2015 to March 16, 2015. The patient reserved and picked up a portable concentrator from STAT Medical Supplies on 2/27/2015. The home concentrator was shipped to TX on 2/25/2015. It is our policy to verify and maintenance all equipment prior to pickup or delivery and to assure that all are in excellent working condition, as with the case with these two units.
Better Business Bureau:
My name is ******** *******, I am the owner of Stat Medical Suppllies. We were told ******* was going on vacation, from Kingman, AZ, to Visit her daughter in Texas. She had oxygen equipment of Stat's in her home in Kingman, so STAT loaned her equipment to take to Texas for her vacation. On March 6, 2015, ******** daughter brought in ******** equipment from her home in Kingman, AZ.,,she said she was returning ******** equipment, because she was going to live in Texas with her other daughter. I talked to the company in Texas to make sure she was being taken care of, they told me, that they had set ******* up with oxygen on February 27, 2015. We requested our loaner equipment back, since ******* was no longer a patient of ours. We NEVER said we were going to charge ******** charge card. That is not our policy. According to ******** once our equipment is returned and a release of liability is signed (which it was) we are not responsible. Stat did not hear anything from ******* from March 6, 2015, until March 19,2015, when the company in Texas said they were going to bill ******* not ********. The company in Texas should have verified with ******** what billing dates were left to be paid. That is something STAT does before ever giving out equipment, verification of insurance is always the providers responsiblity.