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Description

This company provides household medical equipment. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Liftchair.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Liftchair.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Liftchair.com
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 6

Additional Information

BBB file opened: February 22, 1995 Business started: 02/20/1984 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Environmental Health
4605 E. Elwood Street #402, Phoenix AZ 85040
Phone Number: 602.364.3118
Fax Number: 602.364.3146

Type of Entity

Sole Proprietorship

Business Management
Mr. Peter Morgan, Owner Mr. Ken Morgan, Owner
Contact Information
Customer Contact: Mr. Ken Morgan, Owner
Principal: Mr. Peter Morgan, Owner
Business Category

Medical Equipment & Supplies Scooters - Medical Scooters - Repair Electric Scooters Beds - Electric & Adjustable Wheelchair & Disability Transportation Wheel Chairs Canes Chairs - Orthopedic & Lift

Products & Services

Liftchair.com sells the following brand(s): Dewert, Dewert, Golden, Golden, Inseat, Inseat, La-z-boy, La-z-boy, Limoss, Limoss, Med-lift, Med-lift, Okin, Okin, Omnia, Omnia

Liftchair.com offers the following product(s): Adjustable Beds, Adjustable Beds, Canes, Canes, Couches, Couches , Lift Chairs, Lift Chairs, Love Seats, Love Seats, Power Recline furniture, Power Recline furniture, Power Scooters, Power Scooters, Recliners, Recliners, Sofas, Sofas, Walkers, Walkers, Wheelchairs , Wheelchairs

Method(s) of Payment
Visa
Mastercard
American
Express
Discover Card
Check
Refund and Exchange Policy

Liftchair.com Terms & Conditions of Sale

Order Cancellations

Orders are subject to a 10% cancellation fee. Orders cancelled after the product has shipped will be treated as a return. Customized products including but not limited to leather lift chairs, upgraded fabrics, heat and massage lift chairs, the PR-502 Lift Chair, left side controls, custom scooters, and custom adjustable beds, may not be returned or cancelled once the item is in production. 

Returns

Items will be accepted for return within 10 days of receipt. You are responsible for all shipping costs and a 25% restocking fee. Parts returns are addressed below under "Parts". Returns will only be accepted if accompanied by a validated return authorization number, which must be displayed on the outside of the return packaging. Contact support@liftchair.com to request a return authorize number. By using the return authorization number you are declaring that you have read and agree to the terms and conditions outlined herein. Some items are not returnable as stated below. Our Return Address is provided in your return authorization email with your mandatory return authorization number. Returns shipped back to our shipping address and / or returns without a return authorization number will not be credited. You must obtain a return authorization number via email to receive credit for a return. Use of the Return Authorization Number acknowledges your acceptance of the terms of the return authorization email and our posted terms and conditions.

Refunds

Refunds will be processed within 30 days once the returned item has been verified to be in 100% saleable condition. Restocking and cancellation fees will be deducted from the refund amount. Returns which are received in a fashion other than authorized in the return authorization e-mail and those returned in poor condition will incur reductions from the refund amount. Refunds will be paid to the original credit card with which the order was placed. If the order was paid via check, a check will be mailed to you. Banking institutions vary in the time they take to post credits to your account. Please allow one to two billing cycles for the refund to appear on your statement. Parts are not refundable. See Parts Below.

Shipping Policy

Orders will take 1-4 working days to process. After an order has been processed, it will ship according to your shipping selection. Lift Chairs Dual and triple motor lift chairs, as well as petite and pr-502 lift chairs, are not refundable. White Gloves in home set up charges or White Gloves in home pick up and pack charges are not refundable. 

Customized Lift Chairs

Customized lift chairs may not be returned. Customized lift chairs include but are not limited to those with: vinyl fabric, non-standard fabric, leather fabric, custom dimensions, heat and massage and more. 

Parts

Electric parts are not refundable. Defective parts will be accepted for repair, replacement, or exchange within 30 days, depending on the part and the brand. Parts sent in for repair, replacement, and exchange must be in new, uninstalled condition. You assume all responsibility in the event that an incorrect product is ordered. Parts shipped may vary in appearance to their product image, but will be similar in operation. Any non-electric parts that are accepted back on a return authorization are subject to a 35% restocking fee because they must be re-sold as used parts at a discount. You agree to install the part per your lift chair manufacturer's recommendations. You agree not to hold Liftchair.com responsible for any damages or liability that arise during the installation of parts. If you decide to buy a new lift chair within one year of parts purchases we will allow a two discounts by crediting you half of what you spent on parts plus our best coupon off on a new lift chair or power recliner.

Customer Review Rating plus BBB Rating Summary

Liftchair.com has received 4.8 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.