BBB Accredited Business since
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This company offers home medical equipment and respiratory consulting services.
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A BBB Accredited Business since
BBB has determined that Home Again Medical meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Home Again Medical include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Arizona Board of Occupational Therapy Examiners
4205 N. 7th Avenue #305, Phoenix AZ 85013
Phone Number: 602-589-8352
Fax Number: 602-589-8354
Type of Entity
Business ManagementMs. Janet Crowl, Member
Medical Equipment & Supplies Wheel Chair Lifts & Ramps Lifts Wheel Chairs Respirators
Hours of Operation
|M||:||8:30 AM - 5:30 PM|
|T||:||8:30 AM - 5:30 PM|
|W||:||8:30 AM - 5:30 PM|
|Th||:||8:30 AM - 5:30 PM|
|F||:||8:30 AM - 5:30 PM|
|S||:||9:00 AM - 1:00 PM|
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5016 W. Cactus Road Ste3
Glendale , AZ 85304 (602) 272-0707 (800) 469-1521 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (800) 469-1521(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We have a patient lift for my husband, who is totally disabled, provided by this company through our former insurance company. In March 2012, I started calling about issues with the life - (1) a broken screw in an extremely vital part of the lift which allows the lift to be used (I improvised with an item I had at home to get me through until they repaired the lift); and (2) the hydraulic system on this lift was going bad. They sent someone out a number of times, each time stating they would have to order the hydraulic part and would then come back to install it. They never did. I made call after call, and either had them come out and say they were ordering the part and would get back to me, or they would say they would have someone call me back, and no one would ever call back. This part has become worse. I just found out on December 31 that as of July this piece of equipment became owned by us as the insurance company had paid it out to purchase price. No one had ever advised us of this. I called again about the hydraulic problem, they sent someone out, he said he would have to order the part and that it would cost me in excess of $200 for the part, plus labor to have this replaced. I told him this was not right, since I had been calling about this problem since March of last year - long before the equipment became our property, and that they should be responsible for replacing the part. He said he would have to check at the office and someone would call me back the following day. That was last Thursday, the 3rd of January. FINALLY, today I received a call from Home Again Medical stating that this would not be covered under any sort of warranty, and that we would have to pay for the repair to this equipment. I again stated that I had been calling since March last year regarding this problem and that they should repair this equipment at their cost. She stated that they had no record of my calls (rather convenient). Then she recommended that I just have the new insurance company provide a new lift. This lift is an extremely necessary piece of equipment - it is the only way I can move my husband. It should have been repaired back in March last year when I first started calling. AND, I should NOT have to pay for this repair. It was their equipment at the time I started having and calling about the problem. They should have fixed it 10 months ago.
Desired Settlement: I want this lift repaired completely - the missing screw and the hydraulic pump - and Home Again Medical should do this at their expense since I have been calling about it for 10 months - long before the equipment became mine.