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BBB Business Review

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BBB Accredited Business since

Sack Time

Additional Locations

Phone: (480) 948-4560 Fax: (480) 948-4356 10640 N 71st Pl, Scottsdale, AZ 85254 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business carries mattresses, organic products, pillows, sheets, box springs, bed sets, mattress pads, frames, bedroom furnishing & accessories.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sack Time meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sack Time include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 5
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

23 Customer Reviews on Sack Time
Customer Experience Total Customer Reviews
Positive Experience 23
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 23

Additional Information

BBB file opened: September 01, 1973 Business started: 08/01/1973 in AZ Business started locally: 08/01/1973
Type of Entity

Sole Proprietorship

Business Management
Mrs. Bilitis Bokobza, Marketing Director Mr. Nicolas Hoarau, Owner Ms. Scarlett Hoarau, Vice President
Contact Information
Principal: Mrs. Bilitis Bokobza, Marketing Director
Customer Contact: Ms. Scarlett Hoarau, Vice President
Business Category

Mattresses Home Design & Planning Wall Bed Sales Organic/Green Products Bedding Beds - Retail Furniture - Retail

Products & Services

Sack Time sells the following brand(s): Aireloom, Aireloom, Beauty Rest, Beautyrest, Comfort-Pedic, Comfort-Pedic, Legget & Platt, Sealy, Sealy, Serta, Serta, Simmons, Simmons, Stearns & Foster, Stearns & Foster, Tempur-Pedic, Tempur-Pedic

Sack Time offers the following product(s): Bed Sets , bed sets, bedroom furnishing & accessories, Bedroom Furniture & Accessories, Box Springs, box springs, Frames, frames, mattress, Mattress Pads, mattress pads, Mattresses, organic products, Pillows, pillows, sheets, Sheets

Alternate Business Names
Sack Time Mattress Sack Time Mattresses Sack Time, Inc.

Customer Review Rating plus BBB Rating Summary

Sack Time has received 5 out of 5 stars based on 23 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.