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BBB Business Review

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BBB Accredited Business since

Arizona Premium Mattress Company

Phone: (623) 580-0288 Fax: (623) 445-4964 22201 N 24th Ave Ste 2, Phoenix, AZ 85027 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers natural beds, organic mattresses, latex mattresses, pillows, mattress pads, mattress protectors, bed frames, adjustable beds and RV mattresses..

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Arizona Premium Mattress Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Arizona Premium Mattress Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Arizona Premium Mattress Company
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: June 13, 1996 Business started: 03/01/1993 in AZ Business started locally: 03/01/1993 Business incorporated 07/02/2008 in AZ
Type of Entity


Business Management
Mr. Ken Hightower, President/CEO
Contact Information
Principal: Mr. Ken Hightower, President/CEO
Business Category

Mattresses Pillows Beds - Wholesale & Manufacturers Bedding Beds - Retail

Products & Services

Arizona Premium Mattress Company sells the following brand(s): Boyd Specialty Sleep, Churchill and Smith, Ergomotion, Pure Latex Bliss, Rejuvenite, Rejuvenite, Latex Bliss, Protect-a-Bed, Snugfleece, Natura, Boyd Specialty, Ergomotion, Sleep and Beyond, Snugfleece

Arizona Premium Mattress Company offers the following product(s): adjustable beds, bed frames, custom mattresses, latex mattress toppers, latex mattresses, latex mattresses, organic mattresses, natural mattresses, latex pillows, mattress toppers, mattress pads, mattress protectors, adjustable beds, memory foam mattresses, gel beds and more, latex pillows, mattress protectors, natural bedding, natural mattresses, organic mattresses, rv mattresses

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: 10:00 AM - 4:00 PM
Su: Closed
Method(s) of Payment
Refund and Exchange Policy
60 Day
Alternate Business Names
Naturally Beds, Inc.

Customer Review Rating plus BBB Rating Summary

Arizona Premium Mattress Company has received 4.6 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.