BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Get Rung

Additional Locations

Phone: (480) 981-8980 Fax: (480) 699-8810 View Additional Phone Numbers 2251 N 32nd St Lot 14, Mesa, AZ 85213 View Additional Email Addresses http://www.getrung.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Get Rung provides interlocking foam mat puzzle tiles to every application from martial arts to day cares to home gyms, tradeshow booths, p90x, mud rooms, workshops, family entertainment centers, yoga studios, home use and more.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Get Rung include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Get Rung
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 12, 2008 Business started: 11/14/2005 in AZ Business started locally: 01/01/2003 Business incorporated 11/14/2005 in AZ
Type of Entity

S-Corp

Business Management
Mr. Sean M. Smith, Member
Contact Information
Principal: Mr. Sean M. Smith, Member
Business Category

Mats & Matting Carpet & Rug Dealers - New Floor Materials - Retail Martial Arts Supplies & Equipment Sporting Goods - Retail Yoga Supplies Gymnasiums - Equipment & Supplies

Products & Services

Get Rung offers the following product(s): INTERLOCKING FOAM MATS, KIDS PLAY MATS, MARTIAL ARTS MATS, MMA MATS, PILATES MATS, PUZZLE MATS, SAFETY MATS, TRADE SHOW MATS, WORKOUT AND EXERCISE MATS

Refund and Exchange Policy
WARRANTY

Our dense foam mats have a one year normal limited warranty against manufacturing defects under normal daily use, excludes outdoor applications. If mats are thought to be deteriorating under normal use within the warranty period, please contact our customer service. Prior to sending any replacement products we do require a digital picture be emailed to us showing the issues for us to review. It is typically not necessary to send the product back for review.Products deemed defective from manufacturing issues will be replaced or refunded per management discretion working with the customer. 

RETURNS POLICY

Once the flooring been removed from any clear wrapping, installed, used, and/or cut to fit in an installation, the items are no longer returnable. It is a customer’s responsibility to check all flooring products prior to installation. EVA foam can have some slight variations in color and thickness between tiles. The natural characteristics of foam allow for some expansion and contraction and color shades may slightly vary. Due to this, we cannot accept returns for color and thickness variations unless the tiles are off more than 2mm in thickness or if colors are substantially different. If you feel this is the case, please contact us to provide pictures via email. If the flooring is unused and approved by Get Rung to be returned, the customer will incur a 20% restocking fee and will be responsible for return shipping.  

ORDER CANCELLATIONS AND CHANGES

Our goal at Get Rung is to provide the easiest shopping experience and the best lead times in the industry. We will do everything we can to help you make any changes to your order. However, all of our products typically ship the same or next business day.  So, if your order has already shipped, we may not be able to make the desired change without additional fees.  All changes and cancellations must be done via phone.  Please contact us ASAP to make any changes to your order.  It is the customer’s responsibility to ensure all the information provided on the order is accurate.  Cancelled orders in excess of $1000 may be subject to a 20% cancellation fee as well as a 5% restocking fee.
Alternate Business Names
Get Rung, LLC
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.