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Get Rung provides interlocking foam mat puzzle tiles to every application from martial arts to day cares to home gyms, tradeshow booths, p90x, mud rooms, workshops, family entertainment centers, yoga studios, home use and more.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Get Rung include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Sean M. Smith, Member
Mats & Matting Carpet & Rug Dealers - New Floor Materials - Retail Martial Arts Supplies & Equipment Sporting Goods - Retail Yoga Supplies Gymnasiums - Equipment & Supplies
Products & Services
Get Rung offers the following product(s): INTERLOCKING FOAM MATS, KIDS PLAY MATS, MARTIAL ARTS MATS, MMA MATS, PILATES MATS, PUZZLE MATS, SAFETY MATS, TRADE SHOW MATS, WORKOUT AND EXERCISE MATS
Refund and Exchange PolicyWARRANTY
Our dense foam mats have a one year normal limited warranty against manufacturing defects under normal daily use, excludes outdoor applications. If mats are thought to be deteriorating under normal use within the warranty period, please contact our customer service. Prior to sending any replacement products we do require a digital picture be emailed to us showing the issues for us to review. It is typically not necessary to send the product back for review.Products deemed defective from manufacturing issues will be replaced or refunded per management discretion working with the customer.
Once the flooring been removed from any clear wrapping, installed, used, and/or cut to fit in an installation, the items are no longer returnable. It is a customer’s responsibility to check all flooring products prior to installation. EVA foam can have some slight variations in color and thickness between tiles. The natural characteristics of foam allow for some expansion and contraction and color shades may slightly vary. Due to this, we cannot accept returns for color and thickness variations unless the tiles are off more than 2mm in thickness or if colors are substantially different. If you feel this is the case, please contact us to provide pictures via email. If the flooring is unused and approved by Get Rung to be returned, the customer will incur a 20% restocking fee and will be responsible for return shipping.
ORDER CANCELLATIONS AND CHANGES
Our goal at Get Rung is to provide the easiest shopping experience and the best lead times in the industry. We will do everything we can to help you make any changes to your order. However, all of our products typically ship the same or next business day. So, if your order has already shipped, we may not be able to make the desired change without additional fees. All changes and cancellations must be done via phone. Please contact us ASAP to make any changes to your order. It is the customer’s responsibility to ensure all the information provided on the order is accurate. Cancelled orders in excess of $1000 may be subject to a 20% cancellation fee as well as a 5% restocking fee.