This business is not BBB accredited.

Itrac

Additional Locations

1720 W. Parkside Lane #A2, Phoenix , AZ 85027

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Itrac include:

  • Failure to respond to 1 complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Sales and Advertising Issues 0
Billing Issues 0
Delivery Issues 0
Service or Repair Issues 0
Order Issues 0
Product Issues 1
Customer Service Issues 0
Facilities Issues 0
Total Closed Complaints 1

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Itrac

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Itrac
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Itrac

Additional Information

BBB file opened: November 13, 2008
Business Category

Market Survey Electronic Equipment Testing Market Research Marketing Research and Public Opinion Polling (NAICS: 541910)

Alternate Business Names
SPExpress

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1720 W. Parkside Lane #A2

    Phoenix , AZ 85027

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 41097

    Phoenix, AZ 85080

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/30/2023 Product Issues | Read Complaint Details
X

Additional Notes

Complaint: Beginning February 6, 2023 - February 19, 2023, I participated in an online survey study, "Itrac Beverage and Snack Study," in which you download the "Kantar Scope" app and log beverages during the time period specified above. I was supposed to receive a $35 **** prepaid card as an incentive, in which I have written confirmation that I DID qualify for it, however, never received it in the mail within the 6-8 weeks after the study ended like the directions said. I contacted them via email *************************************** and was told that my card WAS sent out and they asked to confirm my address, which I did. I have **** Informed Delivery, and Iook at my daily digest every single day, none of which included anything addressed to me from this company, so I know it was 1) never sent out in the first place OR 2) it was sent to the wrong address as a mistake on their end since they had all my correct information from the beginning. I was told on April 17, 2023 that it would be escalated and investigated, but I haven't heard anything else since. I keep emailing and no replies. I have called them *************) an exact 18 times, all of which gets forwarded to their voicemail claiming they're away from the desk or assisting someone else, which I highly doubt since I call at different times within their operating hours, spread out over the course of about 2 weeks. I am unable to get a response, and it seems like a scam.

Desired Settlement: $35 **** Prepaid Card, as promised.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Itrac
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)

Submit a Customer Review | See Trends in Customer Reviews on Itrac