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          Absolute Steel has 1 locations, listed below.

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            Business ProfileforAbsolute Steel

            Producers
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.75/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/19/2012

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers manufacturing for steel buildings, residential carports and commercial carport systems.

            Business Details

            BBB File Opened:
            1/16/2003
            Years in Business:
            24
            Business Started:
            5/4/1999
            Business Incorporated:
            5/4/1999
            Accredited Since:
            7/19/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            9
            Alternate Business Name
            • Absolute Storage LLC
            Business Management
            • Ms. Kim Thomas, Manager
            • Miss Jennifer Morton, Office Manager
            Contact Information

            Principal

            • Ms. Kim Thomas, Manager

            Customer Contact

            • Miss Jennifer Morton, Office Manager
            Additional Contact Information

            Fax Numbers

            • (480) 768-1514
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/28/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            The initial call was made to Absolute Steel in early June 2021 and I spoke to "Gui". I was quoted a price and I asked very specifically if the price included architectural, stamped plans and I was told yes. When asked for an estimated time of completion I was told 2-3 months after the order was placed. The order was placed 7-10-22. I emailed Gui a month after the order was placed and asked for the stamped drawings so I could apply for the permits and he stated that "I do not have you quoted for engineered plans.....it would add an additional $550...". I cited our initial conversation about the cost being included and he said he would "get them going for you". It took 5 attempts to get the drawing to match mine. On 10-7-21 when I asked when I will have my order he stated that they "are just getting to June orders". By the time I received my plans and permits where granted it was 11-29-21, four and a half months after the order was placed. On 1-6-22 I inquired about the completion date again and he stated "3 weeks until completion", this happened multiple times over 3 months. When I received the final bill from Gui, he tried to add the cost of engineered plans (that were supposed to be free) and charge me double for an additional piece of panel that I ordered. I got my roof in march 2022. It was missing screws, built the wrong size and the structural welds where cracking/lifting. They had to send people out to my house to trim purlins, bring a missing roof panel, they sent an employee out to install the missing screws and they did not send him with a ladder to work on a 15 foot tall roof after I explained that my ladder was unsafe. Another employee (*****) came on Sunday with a scissor lift and installed the remaining screws. After finding the cracked welds, I emailed *****, ******** and Gui on 4-19-22, I have not received a response as of 4-27-22. I can not finish this due to the length of the writeup but look at the attached documents, please.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Harry W

            2 stars

            02/02/2024

            I give full approval for this firm's initial counsel in the sales process, meeting the promised delivery timeline and technical phone support with the in house counselor, ****. Where they dropped the ball, pathetically, is by taking a week to *** a missing framing part, a 37 inch steel support needed to complete the framing of the fifth and final upright framing piece. When it reported the missing part to ****, it was still three days until I heard from my sales rep, and he wanted more money to ship it to me. I refused and somewhat shamed him for even asking. It was still several days before I received the part and it caused a delay with my hired help in moving forward with placing the framing pieces on the two bases.In the end, the building is solid and serving its purpose to shelter our horses while feeding outside. Too bad to have a bad **** on Absolute Steel, yet the delay and asking for the shipping expense for a part they did not include tainted the whole transaction.*************************, *******, ******

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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