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BBB Accredited Business since
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This company offers internet discount magazine subscriptions.
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A BBB Accredited Business since
BBB has determined that Subscription Addiction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Subscription Addiction include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Type of Entity
Business ManagementMr. Adam Steiner, Owner
Magazines - Subscription Agents Internet Shopping Magazine Sales Magazines - Distributors
Method(s) of PaymentVisa, Mastercard, American Express, Discover, Paypal
Alternate Business NamesSubscriptionAddiction.com
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
PO Box 12021
Tempe, AZ 85284 (888) 934-3336
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- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: My daughter bought me a subscription for a year of the USA crossword puzzles. She bought on 11/13/14 order #****** I have received a total of 2 issues. I would like them to get this straightened out. I have contacted them about this before. They never responded. The subscription was paid for upfront. thanks
Desired Settlement: I need to to address the problem and either deliver the subscription (past and future that was paid for) or a full refund.
Dear **** ****** * ****
Read Complaint Details
Complaint: In February I ordered a package deal with subscription addiction, consisting of 3 magazines in total. In April I started receiving one of the three, time was passing without any delivery of the other two. I made my first call to Subscription addiction, they stated that they all come out at different times, and they were scheduled to be sent, I was calling to soon, this person confirmed with an email, confirming order was complete, and with the dates the other 2 magazines would be delivered, one was between 5/14/14 -6/11/14 and the other was 4/30/2014-5/28/2014, this time had already lapsed so i made my second call, they put "notes" in there system and some one would get back to me, that never happened, called for the third time, was told the same thing, called the 4th time, was told the same thing, they said the delay or issue was with the company of the magazines, i asked for their number, they stated they dont have it. at this point I asked to cancel it, again they said someone would contact me, phone or via email, that did not happen. I called today full of frustrations, and trying not to lose my cool with the girl on the phone who clearly is not to blame, she stated she would also make a "note" of it, and she would let the high ups know, I asked how can I reach the higher ups, she said I cant, I think the solution is very simple, either send the magazines or reimburse me the money that they took out of my account without hesitation. At this point, I am again waiting for someone to contact me. Please help!!!
Desired Settlement: I would love the magazines, but at this point a full refund would be appreciated.
Dear BBB & **** ********,
Read Complaint Details
Complaint: Around April 22, 2014, I placed an order through Subscription Addiction for the ** ****** ********. I cancelled that order a couple days later when I found the same magazine at a much more desirable price. I submitted the cancellation request following how the website stated. When I received my *******r credit card statement a month later, the charge for the ** ****** ******** had been processed. I called last week to follow up on this and a representative took down all of my information, stated she didn't know why the charge had been processed, and stated that someone would follow up with me in one day. Several days passed, and there has been no follow up. I called again today and spent another twenty minutes on the phone providing the exact same information, and a different representative stated again that "someone will follow up with you in the next several days". When I told her this had already happened before but no one ever followed up, she just told me to keep calling every few days and that they would keep submitting requests to their customer service center. When I told her I didn't think we should have to call every other day for something that should have already been taken care of, she just said "that's the only thing you can do". When asked if there were any managers available that I could speak to, she said "no".
Desired Settlement: I would simply like a refund for the cancellation request that was turned in over a month ago. It is not right that I should have to be following up on this every other day when a significant amount of time has passed already. I just simply want my purchase price refunded, as their online policy states "We offer our customers a 90 day money back guarantee. If you are unsatisfied within 90 days of placing your order, then contact us and we will issue you a refund for any remaining issues. "
Dear ***** Gwinn & BBB,
Thank you for your response and for looking into this matter. A refund did appear on my credit card statement on 5/30/2014. In the future, if "Subscription Addiction" could initiate the refunds more promptly, that should help to avoid any confusion (as the cancellation and refund was originally requested on April 29, 2014.). Thank you.
Customer Reviews Summary