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BBB Accredited Business since

North American Service Company, Inc.

Phone: (602) 867-4700 Fax: (602) 867-4811 3602 E Greenway Rd Ste 101, Phoenix, AZ 85032 View Additional Web Addresses

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This company offers magazine subscription services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that North American Service Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for North American Service Company, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

2 Customer Reviews on North American Service Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 06, 1994 Business started: 10/15/1993 in AZ Business incorporated 10/15/1993 in AZ
Type of Entity


Business Management
Ms. Catherine A. Samolinski, President
Contact Information
Principal: Ms. Catherine A. Samolinski, President
Business Category

Magazines - Subscription Agents Business Consultants Telemarketing Services Magazine Sales Business Services - General

Alternate Business Names
Industry Tips
Avoiding Telemarketing Fraud

Customer Review Rating plus BBB Rating Summary

North American Service Company, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 3602 E Greenway Rd Ste 101

    Phoenix, AZ 85032


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/14/2016 Problems with Product/Service
6/22/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: I am acting on behalf of my 93-year-old father who received an unsolicited 2-year subscription to the magazine ******* ******** While he is not being billed for it, the magazine is not welcome and is full of tobacco advertisements.. This an ELDER issue, as once they have add my father's name to a mailing list service, he will get more solicitations and most importantly, fall prey to money solicitations. I am unable to track down how he got his contact information in the first place. He lives in a retirement community, ********* ******** ** ** ***** ***********

Desired Settlement: Stop this magazine subscription

Business Response:  ******* ** ********** ******** ********** ***** **** ************** **  ********** *** ** * ******** ***** ****       To Whom It May Concern: While we regret Mrs. **** being inconvenienced, we thank youfor bringing these matters to our attention. We have looked into Mrs. **** experience and our records indicate thefollowing: Mrs. ****’s father received the magazine subscriptions byerror from our client ** ********* ***. We are not affiliated with ** ************ other than our “vendor - client” relationship. We have contacted ** ********* *** and made them aware of thissituation.  It is our understanding thatthey have cancelled the subscription and have removed Mrs. **** father from anymailing list that they have.  They askedthat we pass along their cancellation confirmation # ******* for yourrecords.  Should you need additionaldetail, please write to ** ********* *** **** * ****** ** * ******* ********** ***** ** ****** Again, thank you.  If I can be of any further assistance pleasecontact me personally. Sincerely,    ***** ****Customer Service Manager NORTH AMERICAN SERVICE COMPANY, INC.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


***** ****


2/4/2014 Problems with Product/Service
4/9/2013 Advertising/Sales Issues | Complaint Details Unavailable