BBB Business Review

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This business is not BBB accredited.

Southwest Periodical Service

Phone: (800) 247-1007 40 North Central Avenue, #1400, Phoenix, AZ 85004 ! There is an alert on Southwest Periodical Service !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Southwest Periodical Service include:

  • 67 complaint(s) filed against business
  • Failure to respond to 26 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • BBB concerns with the industry in which this business operates

Factors that raised the rating for Southwest Periodical Service include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

67 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 24
Billing/Collection Issues 20
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 20
Total Closed Complaints 67

Additional Complaint Information

According to information in BBB files, this company has a pattern of complaints involving advertising, delivery, billing, sales, refund, contract, and customer service issues. Complaints allege this business sells magazine subscriptions via the telephone. Some consumers report that the company informs them that they will win a prize if they purchase a magazine subscription. Complainants allege never receiving the prizes they won, receiving the magazines they ordered in poor condition, and/or receiving multiple phone calls from the company, despite the fact that the customer has informed the business they no longer wish to be contacted. When the consumer attempts to obtain a refund and/or cancel their subscription, the business may deny their refund or cancellation. At this time, Southwest Periodical Service is responding and resolving some, but not all, BBB complaints. 

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Southwest Periodical Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: April 05, 2012
Contact Information
Customer Contact: Sandra Waters, Client Service Supervisor
Business Category

Magazine Sales by Telephone Sweepstakes

Industry Tips
Avoiding Telemarketing Fraud
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.