BBB Business Review
This Business is not BBB accredited
Southwest Periodical Service
Phone: (800) 247-1007 40 North Central Avenue, #1400, Phoenix, AZ 85004 ! There is an alert on Southwest Periodical Service !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Southwest Periodical Service include:
- BBB concerns with the industry in which this business operates
- BBB does not have sufficient information to determine how long this business has been operating
- 153 complaints filed against business
- Failure to respond to 57 complaints filed against business
- 3 complaints filed against business that were not resolved
- 3 serious complaints filed against business
- Overall complaint history with BBB
- BBB does not have sufficient background information on this business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||45|
|Total Closed Complaints||153|
Additional Complaint Information
According to information in BBB files, this company has a pattern of complaints involving advertising, delivery, billing, sales, refund, contract, and customer service issues. Complaints allege this business sells magazine subscriptions via the telephone. Some consumers report that the company informs them that they will win a prize if they purchase a magazine subscription. Complainants allege never receiving the prizes they won, receiving the magazines they ordered in poor condition, and/or receiving multiple phone calls from the company, despite the fact that the customer has informed the business they no longer wish to be contacted. When the consumer attempts to obtain a refund and/or cancel their subscription, the business may deny their refund or cancellation. At this time, Southwest Periodical Service is responding and resolving some, but not all, BBB complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10|
Magazine Sales by Telephone Sweepstakes
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview