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BBB Business Review

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BBB Accredited Business since

The Lock Shop, LLC

Phone: (480) 452-4505 1155 S Power Rd Ste 124, Mesa, AZ 85206 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business offers  services for everything from a broken key inside of a house lock to a non-programmed key for your car. You need a new reliable safe to protect your valuable possessions? The LOCK Shop staff will help you choose a safe that is fit for your personal needs! In need of a trustworthy locksmith near you? Call The LOCK Shop!Licensed, Bonded and Insured to service all your Residential, Commercial and Automotive needs! Here at The LOCK Shop we treat our customers like family, which means no hidden fees or outrageous prices! a broken key inside of a house lock In need of a trustworthy locksmith near you? Call The LOCK Shop!

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Lock Shop, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for The Lock Shop, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Lock Shop, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 15, 2013 Business started: 12/11/2012 in AZ Business incorporated 12/11/2012 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jeff Howard, Manager Taylor M. Howard, Associate Ms. Kathy Howard, Manager
Contact Information
Principal: Mr. Jeff Howard, Manager
Customer Contact: Ms. Kathy Howard, Manager
Principal: Taylor M. Howard, Associate
Business Category

Locks & Locksmiths Safes & Vaults - Opening & Repairing Access Control Systems Key Duplication and Cutting Key Control Systems Time Locks Door & Gate Operating Devices

Products & Services

The Lock Shop, LLC sells the following brand(s): American Security, Arrow, Best, Cheetah, Dorma, Heritage, Ilco, Kwikset, Liberty, Lucky Line, Medeco, Mul-T-Lock, Norton, Schlage

The Lock Shop, LLC offers the following product(s): Door Closers, Hide-a-keys, Key accesories, Keys, Locks, Panic Hardware, Personal safety items, Safes

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: Closed
Su: Closed
H: Closed
We are available for mobile EMERGENCY service after regular business hours.
Method(s) of Payment
Visa, MasterCard, American Express, Discover, and Cash
Refund and Exchange Policy
We offer a 30-day, money-back, 100% no-hassle, satisfaction guarantee that covers ALL parts and labor. Within 30 days with a receipt, if something goes wrong and you have given us the opportunity to make it right, we will refund ALL of your Money 

We offer an additional 1-year labor/workmanship warranty. Should any problems arise as a result of our work, we will correct the problem free of charge. Parts are warranted by manufacturer. Part warranties must be claimed with the manufacturer of the product to avoid service fees by The LOCK Shop. 
Industry Tips

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.