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BBB Business Review

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Description

This company provides complete automotive, residential and commercial mobile locksmith services, including lock repair and replacement, rekeying, masterkeying, ignition repair, car keys, transponder keys, vehicle remotes, ADA and Life Safety compliance hardware for commercial and industrial applications.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alcatraz Locksmith meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Alcatraz Locksmith
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: January 22, 2009 Business started: 11/09/2003 in AZ Business started locally: 11/09/2003
Type of Entity

Limited Liability Company (LLC)

Contact Information
Principal: Mr. Todd E. Hogan, Manager
Business Category

Locks & Locksmiths Road Service - Automotive Safes & Vaults - Opening & Repairing Security Systems Consultants Auto Services Locksmiths Equipment & Supplies Locks - Wholesale & Manufacturers Security Cameras Key Duplication and Cutting Door Closers & Checks - Repairing Key Control Systems Auto Alarms & Security Systems Door & Gate Operating Devices Door Closers & Checks

Products & Services

Alcatraz Locksmith sells the following brand(s): Abus, Alarm Lock, All Makes and Models Automotive, All Makes of Locks, Arrow, Defiant, Detex, Emtek, Falcon, Kwikset, Marks, Schlage, Securitron, Strattec, Trilogy, Von Duprin

Alcatraz Locksmith offers the following product(s): Anti Theft Hardware, Car Keys, Commercial Locks, Deadbolt Locks, Door Closers, Drop Bars, High Security Keys, Industrial Locks, Keys, Knob Locks, Laser Keys, Latch Guards, Latch Protectors, Lever Locks, Locks, Motorcycle Keys, Push Bars, Remotes, Safes, Transponder Car Keys, Truck Keys, Vehicle Remotes

Industry Tips
Locksmiths
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.