BBB Business Review

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Sunrise Student Loan Services include:

  • Length of time business has been operating
  • 32 complaint(s) filed against business
  • Failure to respond to 30 complaint(s) filed against business
  • Failure to be transparent about ownership, location, or products/services offered

Factors that raised the rating for Sunrise Student Loan Services include:

  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 3
Delivery Issues 4
Guarantee/Warranty Issues 2
Problems with Product/Service 18
Total Closed Complaints 32

Additional Complaint Information

According to information in BBB files, this company has complaints involving contract, refund/exchange, customer service, guarantee or warranty, and advertising issues. Complainants allege that this business charges an upfront fee ranging from $299-499 to consolidate their Federal Aid loan. Some consumers allege that after paying the fee, the company does not follow through with the consolidation of the loan and may not be working with The Department of Education as promised. Additionally, consumers report difficulty reaching the business when problems arise. When the complainant is able to contact the company about obtaining a refund and/or returning to finish the service, the business may not follow through. At this time, Sunrise Student Loan Services is responding and resolving some, but not all BBB complaints. 

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Sunrise Student Loan Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: September 09, 2013 Business started: 05/03/2013 in AZ Business incorporated 05/03/2013 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Financial Institutions
2910 N. 44th Street, Ste. 310, Phoenix AZ 85018
Phone Number: (602) 771-2800
Fax Number: (602) 381-1225

Type of Entity


Business Management
Mr. Don Fendtermaker, Director Mr. Russ Wakefield, Director Mr. Wade Wakefield, Director
Contact Information
Principal: Mr. Don Fendtermaker, Director
Customer Contact: Mr. Russ Wakefield, Director
Business Category


Alternate Business Names
Fenwake Corporation
Industry Tips
Advance Fee Loans

Customer Review Rating plus BBB Rating Summary

Sunrise Student Loan Services has received 1 out of 5 stars based on 5 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.