This business is not BBB accredited.Additional Locations
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Sunrise Student Loan Services include:
- Length of time business has been operating
- 32 complaint(s) filed against business
- Failure to respond to 30 complaint(s) filed against business
- Failure to be transparent about ownership, location, or products/services offered
Factors that raised the rating for Sunrise Student Loan Services include:
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||18|
|Total Closed Complaints||32|
Additional Complaint Information
According to information in BBB files, this company has complaints involving contract, refund/exchange, customer service, guarantee or warranty, and advertising issues. Complainants allege that this business charges an upfront fee ranging from $299-499 to consolidate their Federal Aid loan. Some consumers allege that after paying the fee, the company does not follow through with the consolidation of the loan and may not be working with The Department of Education as promised. Additionally, consumers report difficulty reaching the business when problems arise. When the complainant is able to contact the company about obtaining a refund and/or returning to finish the service, the business may not follow through. At this time, Sunrise Student Loan Services is responding and resolving some, but not all BBB complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Don Fendtermaker, Director Mr. Russ Wakefield, Director Mr. Wade Wakefield, Director
Alternate Business NamesFenwake Corporation
Industry TipsAdvance Fee Loans
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview