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BBB Accredited Business since
Phone: (480) 607-5077 Fax: (480) 607-5207 View Additional Phone Numbers 15875 N Greenway Hayden Loop Ste 111, Scottsdale, AZ 85260 View Additional Web Addresses
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Louie Lighting provides home light fixtures and commercial lighting, as well as design services and ceiling fans and chandeliers.
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A BBB Accredited Business since
BBB has determined that Louie Lighting, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Louie Lighting, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMrs. Liz McCartin, Office Manager
Lighting Consultants Lighting Fixtures - Retail
Products & Services
Louie Lighting, Inc. sells the following brand(s): All major lighting brands.
Louie Lighting, Inc. offers the following product(s): Over 50,000 lighting and fan products
Method(s) of PaymentAll major credit cards, check, wire
Refund and Exchange PolicyPlease see here: http://www.louielighting.com/return-policy/
15875 N Greenway Hayden Loop Ste 111
Scottsdale, AZ 85260 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (877) 385-2104(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I placed my order on June 20th. Based upon the information provided I expected the order by Tuesday June 24th. On June 25th and after I did not get the order I contacted your business and spoke with ***. *** put me on hold and came back to the phone and told me that my order would ship today. I explained that was not satisfactory to me. I suspected that my order was mishandled and but for my call was the order going to be shipped today. I asked for Supervisor and *** ******** states she is that supervisor. I told her that the offer to just send the item out today was not acceptable to me. *** refuted that Louie lighting would agree to have item received within 1-3 days. *** states it will have it shipped in 1-3 days. When I pointed out that it was now 5 days, shifty *** says Louies lighting policy is to "usually" ship in 1-3 days. I don't want to do business with a company who feels free to change its story or promises when their error has been revealed. *** thought she could raise her voice over mine and that would make her believable. Please know that I am sorry I ever decided to do business with Louie lighting and I do expect a full refund as discussed asap. Please know that it not proper business acumen to make excuses for a promise that was made and relied upon. I will do everything I can to make other aware of your business practices.
Desired Settlement: Full refund plus statutory interest for loss of use of money for the time it had the money and it took to credit in account.
Ms. ****** did place her order via our webstore mid-day Friday. As this order was shipping directly from the manufacturer to the customer, we first checked availability of the product. As the item was in stock the order was sent to the manufacturer on Friday and we were given their standard processing and shipping timeframe of 1 to 3 business days. The general lead time to ship is information that is stated on every product page on our site, directly below the item’s price. For this particular item it is stated “Availability: Usually Ships in 1 to 3 Days” and does not state it is to be delivered in 2 days nor is there any reference to a guaranteed delivery date (****************************************************************************************************). I attempted to explain the information shown on the site but was unable to do so.
Better Business Bureau: