BBB Business Review

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This business is not BBB accredited.

Original Keyless

Phone: (928) 999-8005 View Additional Phone Numbers PO Box 25398, Prescott Vly, AZ 86312 ! Original Keyless is Believed to Be Out of Business !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.

Customer Complaints Summary Read complaint details

54 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 1
Delivery Issues 28
Guarantee/Warranty Issues 1
Problems with Product/Service 19
Total Closed Complaints 54

Additional Complaint Information

According to information in BBB files, this company has a pattern of complaints involving advertising, billing, delivery, warranty, and customer service issues. This business sells car keys and car remotes directly to consumers via their website, After placing an order with the company, complainants allege that some orders are either not received in full or are not received at all. When orders do arrive, some consumers state that the products appear to be used and/or may arrive in poor condition.  Additionally, customers report difficulty with product installation and programming. In some cases, complainants allege that the product could only be installed by an authorized car dealer.  Consumers also report difficulty contacting the company and obtaining refunds even after receiving a “Return Merchandise Authorization” form from the business. At this time, Original Keyless is responding to some, but not all, BBB complaints. 

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Original Keyless
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: April 13, 2007 Business started: 01/01/1998
Business Management
Mr. Doug Vanpatten, Principal
Contact Information
Principal: Mr. Doug Vanpatten, Principal
Business Category

Key Duplication and Cutting Auto Service - Specialty Parts


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.