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BBB Business Review

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BBB Accredited Business since

Origami Owl, LLC

Phone: (888) 491-0331 Fax: (480) 753-9426 450 N 54th St, Chandler, AZ 85226 View Additional Email Addresses http://www.origamiowl.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business is a jewelry retailer. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Origami Owl, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Origami Owl, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 313 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

313 complaints closed with BBB in last 3 years | 61 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 16
Delivery Issues 104
Guarantee/Warranty Issues 5
Problems with Product/Service 172
Total Closed Complaints 313

Additional Complaint Information

Recently, BBB has received a pattern of complaints for this company that may include delivery issues, product issues, refund/exchange issues, advertising issues, and customer services issues. Some complaints allege that although consumers receive an order from the company, the order may be incorrect, contain missing pieces, contain broken pieces, or are back ordered.  Complainants further allege difficulty reaching the customer service department or may experience long hold times. A few consumers allege their emails are often unanswered while other consumers experience a lot of back and forth communication with the company that may or may not reach a resolution. Origami Owl is currently working closely with the BBB to resolve these issues and at this time, is responding to all complaints and addressing all advertising concerns.

Customer Reviews Summary Read customer reviews

138 Customer Reviews on Origami Owl, LLC
Customer Experience Total Customer Reviews
Positive Experience 13
Neutral Experience 1
Negative Experience 124
Total Customer Reviews 138

Additional Information

BBB file opened: April 06, 2012 Business started: 07/08/2010 in AZ Business started locally: 10/21/2013 Business incorporated 04/15/2014 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Robin Crossman, Chief Executive Officer Kevin Raulston, COO Chrissy Weems, Chief Creative Officer Ms. Tricia Chiodo, Chief Financial Officer Ms. Cindy Menendez, Career and Guideline Support Supervisor Mr. George Pisarok, Chief Legal officer
Contact Information
Principal: Mr. Robert Armola, Compliance Coordinator
Principal: Ms. Robin Crossman, Chief Executive Officer
Principal: Kevin Raulston, COO
Principal: Chrissy Weems, Chief Creative Officer
Business Category

Jewelers - Retail Jewelers - Wholesale Online Retailer


Customer Review Rating plus BBB Rating Summary

Origami Owl, LLC has received 4.46 out of 5 stars based on 138 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.