BBB Business Review

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This business is not BBB accredited.

WebsiteBackup, LLC

Phone: (480) 447-6266 Fax: (480) 522-3366 View Additional Phone Numbers 2375 E Camelback Rd Ste 600, Phoenix, AZ 85016 http://www.websitebackup.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for WebsiteBackup, LLC include:

  • Length of time business has been operating
  • 79 complaint(s) filed against business
  • Failure to respond to 75 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Failure to be transparent about ownership, location, or products/services offered

Factors that raised the rating for WebsiteBackup, LLC include:

  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

79 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 40
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 21
Total Closed Complaints 79

Additional Complaint Information

Recently, BBB has received a high volume of complaints and currently have numerous pending complaints filed against WebsiteBackup. BBB has a marked pattern of complaints alleging billing issues and advertising issues. Complainants claim to have received a bill in the mail for $70 for services that were never ordered or rendered. Complaints further allege that when they contact the company about the billing error, the company claims they are not really clear on the invoice either and then asks the caller if they have a current website provider. 

BBB has reached out to the company, on more than one occasion regarding the invoices. At this time; The Company has provided information which indicates the mailer is an advertisement. BBB has requested substantiation and discontinuation of the mailer and more information can be found in the Advertising Review section of this BBB Business Review.  

 

Customer Reviews Summary Read customer reviews

97 Customer Reviews on WebsiteBackup, LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 94
Total Customer Reviews 97

Additional Information

BBB file opened: January 14, 2015 Business started: 02/27/2014 in AZ Business incorporated 12/08/2014 in AZ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Samuel Warren, Managing Member
Contact Information
Principal: Mr. Samuel Warren, Managing Member
Business Category

Internet - Web Hosting Storage - Data

Alternate Business Names
WebsiteBackup Company

Customer Review Rating plus BBB Rating Summary

WebsiteBackup, LLC has received 1.04 out of 5 stars based on 97 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.