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Central, Northern and Western Arizona

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This Business is not BBB accredited

Phone: (888) 391-7968 Fax: (623) 258-4295 2350 E. Germann Road #22, Chandler, AZ 85286 View Additional Email Addresses View Additional Web Addresses


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This company offers magazines, T-shirts, electronics and sporting good services online.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business is not currently rated. BBB has recently received numerous complaints against this business, and will issue a rating after it has fully evaluated them.

Customer Complaints Summary Read complaint details

136 complaints closed with BBB in last 3 years | 41 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 5
Delivery Issues 85
Guarantee/Warranty Issues 0
Problems with Product/Service 35
Total Closed Complaints 136

Additional Complaint Information

Recently, BBB has received complaints for this company that allege refund, sales, delivery, product, and customer service issues. Complainants allege that this business sells a variety of products on their website at discounted prices. Customers report that the company guarantees that they will receive their item in a timely manner, however, the business may not deliver when or as promised. Other consumers report difficulty reaching the company when problems arise with the products they have purchased. In addition, when complainants request a refund, their refund request may be denied. At this time, is responding to some, but not all, BBB complaints.

Customer Reviews Summary Read customer reviews

244 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 197
Neutral Experience 2
Negative Experience 45
Total Customer Reviews 244

Additional Information

BBB file opened: October 19, 2010 Business started: 10/07/2006 in UT Business incorporated: 10/07/2006 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jeremy D. Young, CEO Robert Castaldo, Director of Operations Matt Molen, CMO Allison Vandendungenbille, Customer Service Manager Mr. Matt Verbin, CFO
Contact Information
Customer Contact: Allison Vandendungenbille, Customer Service Manager
Principal: Mr. Jeremy D. Young, CEO
Business Category

Internet Shopping Office Supplies Retail Stores Gloves & Mittens - Dress Games & Supplies Shoes - Retail Sporting Goods - Retail Sunglasses T-Shirts Watches - Dealers

Alternate Business Names, LLC

Customer Review Rating plus BBB Rating Summary has received 4.25 out of 5 stars based on 244 Customer Reviews and a BBB Rating of NR.

BBB Customer Review Rating plus BBB Rating Overview

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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