BBB Business Review

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This business is not BBB accredited.

Tanga.com

Phone: (888) 391-7968 Fax: (623) 258-4295 25 S Arizona Pl Ste 410, Chandler, AZ 85225 View Additional Email Addresses http://www.tanga.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers magazines, T-shirts, electronics and sporting good services online.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Tanga.com include:

  • Length of time business has taken to respond to complaint(s)
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Tanga.com include:

  • Length of time business has been operating
  • Response to 150 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

150 complaints closed with BBB in last 3 years | 41 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 6
Delivery Issues 90
Guarantee/Warranty Issues 0
Problems with Product/Service 40
Total Closed Complaints 150

Additional Complaint Information

Recently, BBB has received complaints for this company that allege refund, sales, delivery, product, and customer service issues. Complainants allege that this business sells a variety of products on their website at discounted prices. Customers report that the company guarantees that they will receive their item in a timely manner, however, the business may not deliver when or as promised. Other consumers report difficulty reaching the company when problems arise with the products they have purchased. In addition, when complainants request a refund, their refund request may be denied. At this time, Tanga.com is responding to some, but not all, BBB complaints.

Customer Reviews Summary Read customer reviews

254 Customer Reviews on Tanga.com
Customer Experience Total Customer Reviews
Positive Experience 200
Neutral Experience 2
Negative Experience 52
Total Customer Reviews 254

Additional Information

BBB file opened: October 19, 2010 Business started: 10/07/2006 in UT Business incorporated 10/07/2006 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jeremy D. Young, CEO Robert Castaldo, Director of Operations Matt Molen, CMO Mr. Matt Verbin, CFO
Contact Information
Customer Contact: Krista Jurczenia, Customer Service Manager
Principal: Allison Vandendungenbille, Customer Service Manager
Principal: Mr. Jeremy D. Young, CEO
Business Category

Internet Shopping Office Supplies Retail Stores Gloves & Mittens - Dress Games & Supplies Shoes - Retail Sporting Goods - Retail Sunglasses T-Shirts Watches - Dealers

Alternate Business Names
Bellechic.com LOLShirts.com Tanga.com, LLC

Customer Review Rating plus BBB Rating Summary

Tanga.com has received 3.17 out of 5 stars based on 254 Customer Reviews and a BBB Rating of C+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.