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BBB Business Review

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BBB Accredited Business since

Pinnacle Cart, Inc.

Phone: (480) 686-2992 Fax: (602) 252-6167 View Additional Phone Numbers 7227 N 16th Street #270, Phoenix, AZ 85020 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers E-commerce business software.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pinnacle Cart, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Pinnacle Cart, Inc. include:

  • 10 complaint(s) filed against business

Factors that raised the rating for Pinnacle Cart, Inc. include:

  • Length of time business has been operating
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

1 Customer Review on Pinnacle Cart, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 12, 2005 Business started: 08/20/2003 in AZ Business started locally: 08/20/2003 Business incorporated 08/20/2003 in AZ
Type of Entity


Business Management
Mr. Mike M. Auger, President/CEO Mr. Jeff Little, Accounting
Contact Information
Customer Contact: Mr. Jeff Little, Accounting
Business Category

Internet Services Computers Hardware, Software & Services

Products & Services

Pinnacle Cart, Inc. sells the following brand(s): PinnacleCart

Pinnacle Cart, Inc. offers the following product(s): eCommerce Software , shopping cart software

Hours of Operation
M: 5:00 AM - 11:00 PM
T: 5:00 AM - 11:00 PM
W: 5:00 AM - 11:00 PM
Th: 5:00 AM - 11:00 PM
F: 5:00 AM - 11:00 PM
S: 9:00 AM - 6:00 PM
Su: 9:00 AM - 6:00 PM
H: 9:00 AM - 6:00 PM
We are only closed on Christmas Day
Method(s) of Payment
Visa, MC, Discover, Amex, Paypal
Refund and Exchange Policy
We offer a free 14-day trial and for that reason do not offer a money back guarantee.

Customer Review Rating plus BBB Rating Summary

Pinnacle Cart, Inc. has received 4.33 out of 5 stars based on 1 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.