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BBB Accredited Business since

Insurance Services of America

Phone: (480) 821-9052 Fax: (480) 821-9297 View Additional Phone Numbers 1757 E Baseline Rd Ste 126, Gilbert, AZ 85233 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers international health and life insurance, travel insurance, trip insurance, missionary insurance, accidental death, war and terrorism coverage and short-term medical insurance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Insurance Services of America meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Insurance Services of America include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

139 Customer Reviews on Insurance Services of America
Customer Experience Total Customer Reviews
Positive Experience 139
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 139

Additional Information

BBB file opened: January 19, 2005 Business started: 12/01/1998 in AZ Business started locally: 12/01/1998 Business incorporated 12/02/1998 in AZ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Insurance
2910 N. 44th Street, Ste. 210, Phoenix AZ 85018-0725
Phone Number: (602) 364-2499
Fax Number: (602) 364-2505

Type of Entity


Business Management
Mr. Graham A. Bates, President/CEO Mr. Adam P. Bates, Vice President Ms. Rebecca Kay Bates, Secretary Ms. Alyssa Wright, Staff
Contact Information
Principal: Mr. Graham A. Bates, President/CEO
Business Category

Insurance Companies Insurance - Health Insurance - Travel

Products & Services

Insurance Services of America sells the following brand(s): Allied National, Allied National, Azimuth, General Agent Center, HCCMIS, Health Insurance Innovations, Health Insurance Inovations, Health Insurance Inovations, HTH (aka GeoBlue), IMG, Petersen International Underwriters, Seven Corners, Inc., Tangiers Global, Tangiers Global

Insurance Services of America offers the following product(s): 24-Hour Accident Insurance, Atlas America, Atlas International, Atlas Professional, Citizen Secure, Day Tripper Group Travel Medical, Global Citizen, Global Mission Medical Insurance, Global Navigator, HCC Life STM, Health Essential, High Limit Accidental Death, Inbound Immigrant, International Provider, Liaison Majestic, Meridian, Reside Worldwide, RoundTrip, RoundTrip Economy, Sky Rescue, STM Complete, The Bridge Plan, TravelGap Multi Trip, TravelGap Single Trip, Trip Protector E-Saver

Alternate Business Names Insurance Services of America, Inc. Isa Missionary Health.Net

Customer Review Rating plus BBB Rating Summary

Insurance Services of America has received 5 out of 5 stars based on 139 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.