BBB Business Review

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This business is not BBB accredited.

Infinity Incentive Group, Inc.

Additional Locations

Phone: (866) 877-8050 Fax: (866) 800-4350 View Additional Phone Numbers 151 Riviera Dr Ste B-201, Lk Havasu Cty, AZ 86403 View Additional Email Addresses http://www.infinityincentives.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Infinity Incentive Group, Inc. include:

  • 154 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Infinity Incentive Group, Inc. include:

  • Length of time business has been operating
  • Response to 154 complaint(s) filed against business


Customer Complaints Summary Read complaint details

154 complaints closed with BBB in last 3 years | 73 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 38
Billing/Collection Issues 13
Delivery Issues 11
Guarantee/Warranty Issues 1
Problems with Product/Service 91
Total Closed Complaints 154

Customer Reviews Summary Read customer reviews

23 Customer Reviews on Infinity Incentive Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 22
Total Customer Reviews 23

Additional Information

BBB file opened: April 21, 2004 Business started: 03/15/2004 in NV Business started locally: 03/15/2004 Business incorporated 04/28/2004 in NV
Type of Entity

Corporation

Business Management
Alex Carrington, Customer Relations Manager
Contact Information
Principal: Alex Carrington, Customer Relations Manager
Business Category

Incentive Programs Concierge Services Marketing Consultants Marketing Programs & Services Motel & Hotel Consultants Business Services - General

Alternate Business Names
Almost Free Vacations Award Travel Online Gas Pass Gas Pass Rewards IIG Promotions Infinity Travel Perfect Select Rewards Premier Choice Rewards SmartMart Saver Travel Select Rewards

Customer Review Rating plus BBB Rating Summary

Infinity Incentive Group, Inc. has received 1.7 out of 5 stars based on 23 Customer Reviews and a BBB Rating of D+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.