10/29/2014 I decided that I would not renew for another year with Lifelock and contacted them. I was told by the rep that my account was flagged to not auto renew per my request. Ironic that the only unauthorized charge on my credit this year was from the company I had hired to protect me from this kind of thing. I just got off the phone with them and my account has been cancelled with the promise of reversal of charges on my credit card within 3 to 7 business days. They alerted me when ******* ran my credit to open an account, but that wasn't worth the yearly fee in my opinion. Neutral at this point about them.
This customer had a NEUTRAL experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Michael F. on 10/29/2014 | Submit a Customer Review
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9 people found this review helpful .
9/26/2014 I was a Lifelock member for the entire year. When my renewal letter came in, I decided to cancel my service. Lifelock cancelled the service about a week prior to the end of the year that I already paid for. FORTY EIGHT HOURS after they cancelled my membership, My identity was stolen, My bank accounts hacked and over $3,700.00 transferred out of my account. Is that a coincidence that 48 hours after they cancelled my membership, which was prematurely cancelled. I paid up through October 4th and they cancelled it on Sept 20th. On Sept 22, I was a victim of identity theft. I think lifelock had something to do with this. I don't trust the company. The entire year nothing happened and then 2 days after a cancellation I got hacked? Im not buying it, not am I buying lifelock ever!
This customer had a NEUTRAL experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Rod S. on 9/26/2014 | Submit a Customer Review
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13 people found this review helpful and 1 person did not find this review helpful.