3/14/2016 LifeLock is a scam! You pay a monthly fee to have your personal information monitored and if there is suspicious activity you are supposed to be notified ASAP. This is the service they advertise which is a lie. I had LifeLock for three years and had my identity compromised twice with someone opening two different credit cards from two different companies at different times. They failed to contact me, they failed to let me know. When I told them about what happened they told me they can't monitor everything which was complete BS considering credit card theft and hard credit inquiries show up pretty fast. It made me wonder what I'm even paying for! When I tried to cancel my membership the first time they talked me out of it and agreed to lower my monthly fee. So I decided to keep it. The second time I tried to cancel during November they talked me out of it and argued with me for about 30 minutes about why I need to keep them. They told me that during the holiday season I'll be at greatest risk. So I just agreed to keep it a little longer. The third time I tried to cancel they made me go through a series of security questions transferred me to two different people. Once I got to who I needed to speak to they told me their systems were down and that I needed to call back in an hour. I asked if their systems were down how did they have access to all of my security questions and why didn't the first person tell me that before transferring me. The woman on the phone said I don't know and she hung up on me. So un professional! I had to call back and go through all of the questions again and be transferred and really be upset for them to finally cancel my subscription. I use Credit Karma now for free and they do a great job monitoring any suspicious activity! Please do not use LifeLock they are horrible on many levels.
This customer had a NEUTRAL experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by JKW77 on 3/14/2016 | Submit a Customer Review
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Comment from the Business Thank you for your concerns. LifeLock’s network does not cover all transactions and scope may vary. Although we have a large number of companies in our network, not all merchants participate and on occasion an application may be submitted by a lender or service provider that does not fall within our network. If you become a victim of identity theft while a LifeLock Member, we will spend up to one million dollars to hire experts to help your recovery. The benefits of the service guarantee are provided under a master insurance policy underwritten by State National Insurance Company. If you’re a resident of Washington State, the benefits are underwritten by United Specialty Insurance Company. For full details, terms, and restrictions on the policy, see LifeLock.com/legal. by on 3/15/2016

Report Abuse Thank you for your response. I was wondering can you provide me with more information about this "Network of Companies" that LifeLock does work with. It would be helpful to see exactly which companies and how many we are talking about here. I have looked to see if this information exists and I have not had any luck. Thank you so much. by JKW77 on 3/16/2016

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4 people found this review helpful .
10/29/2014 I decided that I would not renew for another year with Lifelock and contacted them. I was told by the rep that my account was flagged to not auto renew per my request. Ironic that the only unauthorized charge on my credit this year was from the company I had hired to protect me from this kind of thing. I just got off the phone with them and my account has been cancelled with the promise of reversal of charges on my credit card within 3 to 7 business days. They alerted me when ******* ran my credit to open an account, but that wasn't worth the yearly fee in my opinion. Neutral at this point about them.
This customer had a NEUTRAL experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Michael F. on 10/29/2014 | Submit a Customer Review
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10 people found this review helpful .
9/26/2014 I was a Lifelock member for the entire year. When my renewal letter came in, I decided to cancel my service. Lifelock cancelled the service about a week prior to the end of the year that I already paid for. FORTY EIGHT HOURS after they cancelled my membership, My identity was stolen, My bank accounts hacked and over $3,700.00 transferred out of my account. Is that a coincidence that 48 hours after they cancelled my membership, which was prematurely cancelled. I paid up through October 4th and they cancelled it on Sept 20th. On Sept 22, I was a victim of identity theft. I think lifelock had something to do with this. I don't trust the company. The entire year nothing happened and then 2 days after a cancellation I got hacked? Im not buying it, not am I buying lifelock ever!
This customer had a NEUTRAL experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
by Rod S. on 9/26/2014 | Submit a Customer Review
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17 people found this review helpful and 1 person did not find this review helpful.