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This company provides identity management, identity theft remediation and data breach services. This company also works with credit bureaus, law enforcement, and financial institutions to help protect insurance company clients.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that IDT911, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for IDT911, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on IDT911, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 03, 2007 Business started: 01/01/2003 in AZ Business started locally: 01/01/2003 Business incorporated 01/05/2005 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Arizona Department of Insurance
2910 N. 44th Street, Ste. 210, Phoenix AZ 85018-0725
Phone Number: (602) 364-2499
Fax Number: (602) 364-2505

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Matthew Cullina, CEO Mr. Sean Daly, President, COO Mr. Scott Frazee, Executive Vice President of Operations Mr. Eduard Goodman, Company Management Ms. Victoria Mccoy, Vice President of Human Resources
Contact Information
Customer Contact: Mr. Scott Frazee, Executive Vice President of Operations
Business Category

Identity Theft Protection & Prevention Services Insurance Consultants Insured Property Replacement Service Business Consultants Identification Bureaus Business Services - General

Products & Services

IDT911, LLC sells the following brand(s): IDT911

IDT911, LLC offers the following product(s): Data Risk Stages, Fraud Scout, IDT911 Consulting, Life Stages

Method(s) of Payment
Invoice payment.
Refund and Exchange Policy
We do not sell a product to be returned or exchanged.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.