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BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business provides hospital and medical equipment and supplies.
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A BBB Accredited Business since
BBB has determined that SouthwestMedical.com, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for SouthwestMedical.com, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jeff W. Christianson, Managing Member
Hospital & Medical Equipment & Supplies
Alternate Business NamesSouthwest Medical and Rehab Sunwest Rehab Company, LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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BBB Complaint Process
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Additional Phone Numbers
- (602) 230-9493(Phone)
- (602) 230-9497(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: To Whom It May Concern: I am a disabled lady, who purchased a much needed charger for my scooter by telephone to Southwest Medical & Rehab*. After receiving the new device by mail, it would not turn on to operate for me. I called on Monday, 4/20/15, to report my findings. Soon after an employee from Southwest Medical came to my home, attempted to turn on the new charger and failed. He determined, a fuse inside might not be working properly. He went down to his truck and returned with another fuse. Following its application into charger, the device immediately turned on. Recently I received my statement for my charge card [by which I pay my bills]. The owner of that business, Jeremy B******, had charged me for a service call on 4/20/15. Is this a proper way to do business? I say, I was mailed faulty equipment. I called the owner, who listened to my concern and promised to get back to me. THAT NEVER HAPPENED. It's my word against his, whose claim is, his anployees always assure his supplies are in good condition. I say, sometimes, maybe, they don't. I could've never gone to Southwest Medical; I had no working scooter. I want my money back for the service call. (The newer fuse was free.)
Desired Settlement: see Attached document
Business Response: Southwest Medical provided a new scooter battery charger on 04-17-15. Received call from customer on 04-20-15 indicating the new charger was not operating. Southwest Medical responded to the service call 04-17-15. Fuse in the mobility scooter, not the charger, was replaced at no charge. The charger was operating properly. Southwest Medical credited the customer for the service charge for the scooter on 05-19-15.Thank you.
Problems with Product/Service
Read Complaint Details
Complaint: I contacted Southwest Medical to order a part for my ****** ultralightweight titianiaum wheelchair. I had recently used their service to order an axle sleeve. That transaction went fine. On Monday I ordered a $225 camber tube, titanium, 17 inch tube. ** lite's website parts manual shows how to measure the tube to ensure the correct length is ordered. I used the correct length. I was very disappointed when the order arrived here today that the tube is 15 3/4 inches long. I paid an extra $125 to have it overnight shipped. After the tube plugs are added and the camber sleeves it measures 17 inches. They used the wrong measurement to order the part or to communicate the order to ** ****. Further extremely disappointed to get this response from ****** at Southwest Medical tonight: ***** Unfortunately I have bad news. The camber tube from ** Wheelchairs is custom cut for every chair, and because of that, that makes it non returnable. The best I can do right now is sell you another camber tube with a huge discount. your cost would be $175.00 with free shipping. I apologize and am sure this is not the news you wanted to hear, but their is nothing I can do about this since it is a custom part, and when we placed the order, not having the serial number runs the risk of sizing possibly not matching. Also, the note we have on the product - "MEASURE THE LENGTH OF THE TUBE ONLY - DO NOT INCLUDE THE END OF THE CAMBER PLUGS." This is correct, so its not as if we had the wrong measuring information listed. It is almost comical that in their reasoning they mention the part they messed up. I did measure and request and order a 17 inch camber tube measuring the tube only. They were in error and are trying to say I ordered incorrectly.
Desired Settlement: Southwest Medical and ** **** need to replace the tube with the correct length that i ordered. Ship it to me at no cost and if they would like the wrong tube that is in my possession returned to provide a return label and I will be happy to ship it back to them.
Customer Reviews Summary